by Crystal D'Cunha | Aug 10, 2021 | CX, Diversity & Inclusion, Inspiration, Strategy, Training
In 2020 and 2021, we saw a large awakening to the value of Diversity, Equity and Inclusion (DEI). In life and at work….there were rallies, calls for change, and actions taken. We knew, and know, that emerging from the pandemic and planning for 2022, things will be...
by Crystal D'Cunha | Apr 1, 2021 | CX, Inspiration, Strategy, Training
My passion lies within empowering organizations to THRIVE, and there has never been a more critical time in history when companies need to reevaluate the importance of their customer experience. We need to continue to think differently, be innovative, and most...
by Crystal D'Cunha | Mar 23, 2021 | CX, Strategy, Training, Videos
A year into the pandemic, one of the biggest challenges that continue to persist for companies is HOW do you instill long-lasting, transformational behavioural AND financial results within your organization? Well, my friends, today I’m BEYOND excited to finally share...
by Crystal D'Cunha | Mar 12, 2021 | Inspiration, Training, Uncategorized
One year later, we, like you and so many of our friends and colleagues, have learned to be grateful for what we have, for our health and those we love. We have learned to listen, be present, be resilient, courageous, and forward-thinking! 12 months ago… I...
by Crystal D'Cunha | Mar 1, 2021 | Coaching, Inspiration, Uncategorized
When was the last time you truly complimented a team member? A compliment goes a long way, and in today’s virtual world, where we haven’t had the opportunity to share a high five, hug, handshake, or even share a smile in some cases, we need to get...