CX Forum

Join a global community of

Customer Experience leaders.  

Can you relate to these pain points?

How can I evolve to meet my customers’ expectations ?

How can I proactively manage challenges that may arise in the future?

How can I share my leadership best practices and learn from my peers?

Get the motivation you need to rally the troops, inspire your team, and cultivate a culture of success.

Our CX Forum will allow CX leaders to learn from their peers on a global level. Together we will discover what it takes to be a 100% committed, customer-centric leader.

The CX Forum has a strict mandate: the human connections formed when we are all together in one room is infectious. The foundation of our Forum is the meaningful and everlasting connections we make.

Forum Details

Types of Delivery

  • Two in-person and two virtual meetings during the year
  • A minimum 1-year commitment is required

Forum Format

  • In-person & virtual

Who should attend?

  • CX leaders
  • Directors
  • C-suite executives
  • Business owners


Implement 6 Core Competencies of CX

We teach leaders how to implement CX (customer experiences) as their core business value from the inside out. We will work together to implement the 6 core competencies of Customer Experience:

Week 1_ Vision Vitals

Customer-Centric Culture

Week 2_ Lovesick Leadership

Voice of the Customer, Customer Insight, and Understanding

Week 2_ Lovesick Leadership

Experience Design, Improvement, and Innovation

Week 6_ Sales & Service Mastery

Customer Experience Strategy

Week 5_ Trusting Top Talent

Organizational Adoption and Accountability

Week 6_ Sales & Service Mastery

Metrics, Measurement, and ROI

Wouldn’t it be great if you could…

IGNITE leaders and align your organizational culture with the changing world.

EXCITE employees and attract top talent through an exceptional culture.

DELIGHT customers through every interaction on their journey.

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!


What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. 

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Frequently Asked Questions

I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?

Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.

Where can I learn more about Crystal?

Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!

Can speaking engagements be customized to meet my organization's unique needs?

Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.