Certificate Courses
Drive extraordinary change in your
organization, improve efficiencies and
increase revenue.
CERTIFICATE COURSES
Achieve Record-Breaking Success
84% of companies that focus on customer experience report an increase in their revenue.
86% of customers are willing to pay more for an excellent experience!
Through the Canada-Ontario Job Grant, you can receive up to 80% of the cost of the course covered!
We offer engaging and interactive training sessions with tools and techniques to ensure participation and productivity everytime.
COURSES
Our Unique Offerings
Crystal Clear Leadership™
The Signature System Trusted by Forward-Thinking Organizations Ready to Build Cultures That Scale, Inspire, and Deliver Results.
Diversity, Equity & Inclusion
Eliminate bias and stereotypes, employ effective questioning techniques, and communicate with strength, confidence, and clarity in the workplace. This series enables a continuous conversation prior to and/or post-certification.
Customer Service Excellence
Bottom line, we help fast-growing businesses 3 times their capacity in just 12 months. Focus your team and efficiently solve customer challenges, attract the right employees, and retain customers’ long-term loyalty.
Customer Journey Mapping
Learn to foresee challenges that may arise during your journey. Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Train the Trainer
Deep dive into the various roles of a trainer, facilitator, and presenter. These interactive sessions offer the training tools and techniques needed to ensure maximum participation and productivity the next time you train!
Sales and Service Training
Master the Art of Sales: Unlock Your Potential and Boost Your Revenue in the next 60 days!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
TESTIMONIALS
What People Are Saying
Crystal has always focused on the customers needs first before anything else which has always made her unique as a sales executive. Her attention to detail made her a strong and respected leader at Mountainview Homes.
Ike Kevin Ume
Account Executive at Jani-King Canada
Crystal delivers team building for MML consulting’s webinar on employee engagement in 2020. This was the highlight of the webinar as she was able to immediately demonstrate how team cohesion and collaboration is achieved virtually through a series of targeted, high energy and thought engaging exercises.
Uche Anajeba
Director of HR MML Consulting Nigeria
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
How much does it cost, and do you offer payment options?
Beyond the Map™ Training Experience (Level 1) is $3,497 USD per participant + tax. That includes custom session design, a pre-session review of your project materials, a live full-day virtual facilitation, guided mapping of one
active project, a post-session insight summary report, one 60-minute follow-up working session, and a certificate of completion for each participant. Payment plans may be available — contact us for details.
Is this an accredited certification?
Beyond the Map™ is a certificate-of-completion training experience — CXPA-aligned in its principles and grounded in The INSIDE View's proven methodology. It isn't a third-party accredited certification exam; it's a hands-on, applied experience where you walk away with a real project outcome, not just a credential.
What do I get when I register?
- 1 full day of live, interactive training
- A certificate of completion
- A post-session insight summary report
- One 60-minute follow-up working session
- A completed journey map of your own active project
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.