Awards

Our Achievements

Awards & Certifications

2022 - YWCA Champion Award

Winner

2021 - International Customer Experience awards

Bronze Awards Winner

2021 - International CX Impact Awards Finalists

Impact on the CX Profession finalist

2021 - International Stevie awards

GOLD Awards Winner

2021 - GroYourBiz

Outstanding Chairwomen

2020 - Women in Business

Entrepreneurship award

2018-2019 - Ad and Sales association of St. Catharines

Member of the year

2019 - Greater Niagara Chamber of Commerce

Excellence in business

2016 - Greater Niagara Chamber of Commerce

Women in business finalist

2016 - Business link

Top 40 under 40

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Community Work

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2014 - YMCA Niagara Region

Leader

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2020 - Niagara Jazz Festival

Contributor

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2021 - YMCA Niagara Region

Donation

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2022 - Weland heritage council

Black History Celebration

Community Leadership

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Stevie Awards

Chair

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GroYourBiz Niagara

Chair

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Ad and Sales Association of St. Catharines

President

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CX Week Canada 2018

Advisory Board & Speaker

Z

Women in CX

Founding Member

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CXPA Toronto

Board Member

Z

Greater Niagara chamber of Commerce

Chair Ambassadors Council

TESTIMONIALS

What people are saying

The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal’s energy is infectious, but she is also able to transmit that energy in her tainings, workshops and when delivering a keynote presentation to large audiences. She is clearly an expert in Customer Experience. I’ve had the pleasure of attending her training sessions and was very impressed with not only the workshop preparation and format but the pre-training touch points and post-training follow-up. Her passion and enthusiasm shines through in everything she does!

Lianna Carlyle

Senior Project Manager, Mackenzie Investments

Crystal has always focused on the customers needs first before anything else which has always made her unique as a sales executive. Her attention to detail made her a strong and respected leader at Mountainview Homes. When her and her team won the Avid award for Customer Service, it was clear that her passion and purpose was to ensure she provided outstanding service to each and every one of her customers, and that included her staff. She always put the happiness of her team before all else. Look forward to doing more business with her and her team in the future.

Ike Kevin Ume

Account Executive at Jani-King Canada

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