Certificate Courses
Drive extraordinary change in your
organization, improve efficiencies and
increase revenue.
CERTIFICATE COURSES
Achieve Record-Breaking Success
84% of companies that focus on customer experience report an increase in their revenue.
86% of customers are willing to pay more for an excellent experience!
Through the Canada-Ontario Job Grant, you can receive up to 80% of the cost of the course covered!
We offer engaging and interactive training sessions with tools and techniques to ensure participation and productivity everytime.
COURSES
Our Unique Offerings
Leadership Experience Excellence
Exceed revenue targets by 25% a month for the next 5 years with our globally recognized Leadership Experience Excellence training. Designed to take as a team, because when leaders train together they grow together!
Diversity, Equity & Inclusion
Eliminate bias and stereotypes, employ effective questioning techniques, and communicate with strength, confidence, and clarity in the workplace. This series enables a continuous conversation prior to and/or post-certification.
Customer Service Excellence
Bottom line, we help fast-growing businesses 3 times their capacity in just 12 months. Focus your team and efficiently solve customer challenges, attract the right employees, and retain customers’ long-term loyalty.
Customer Journey Mapping
Learn to foresee challenges that may arise during your journey. Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Train the Trainer
Deep dive into the various roles of a trainer, facilitator, and presenter. These interactive sessions offer the training tools and techniques needed to ensure maximum participation and productivity the next time you train!
Sales and Service Training
Master the Art of Sales: Unlock Your Potential and Boost Your Revenue in the next 60 days!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
TESTIMONIALS
What People Are Saying
Crystal has always focused on the customers needs first before anything else which has always made her unique as a sales executive. Her attention to detail made her a strong and respected leader at Mountainview Homes.
Ike Kevin Ume
Account Executive at Jani-King Canada
Crystal delivers team building for MML consulting’s webinar on employee engagement in 2020. This was the highlight of the webinar as she was able to immediately demonstrate how team cohesion and collaboration is achieved virtually through a series of targeted, high energy and thought engaging exercises.
Uche Anajeba
Director of HR MML Consulting Nigeria
Frequently Asked Questions
Frequently Asked Questions
What is the average sales success rate?
The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.
What percentage of salespeople fail?
A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.
How does technology affect retail sales?
- 78% of customers expect a consistent customer experience across retail and digital channels.
- 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?
We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!