CX Analysis
Gain a Crystal clear strategic plan
that you can practice daily.
Can you relate to these pain points?
How can I gain a better understanding of my customers’ journey?
How can I gather CX data to gain new insights into the customer experience?
How can I cultivate a CX focused culture in my organization?
Voice of the Customer (VOC) provides priceless data that gives you remarkable insights into the emotional experience of your customers.
Based on your industry and business needs, we will employ various methods to gather accurate, evidence-based VOC data so you can make strategic decisions that will positively impact your organization.
Customer experience is an integral part of any business. Together, let’s find customer pain points and resolve these barriers (and increase revenue!)
Program Details
Industries that can benefit
- Retailers
- Hospitality
- Automotive
- Home Builders/Trades
- E-Commerce
- Government/Education
Tools Used
- Social media analytics
- Focus groups
- Video mystery shopping
- Surveys
- And more!
OBJECTIVES
Implement 6 Core Competencies of CX
We teach leaders how to implement CX (customer experiences) as their core business value from the inside out. We will work together to implement the 6 core competencies of Customer Experience:
Customer-Centric Culture
Voice of the Customer, Customer Insight, and Understanding
Experience Design, Improvement, and Innovation
Customer Experience Strategy
Organizational Adoption and Accountability
Metrics, Measurement, and ROI
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world.
EXCITE employees and attract top talent through an exceptional culture.
DELIGHT customers through every interaction on their journey.
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Frequently Asked Questions
I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?
Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.
Where can I learn more about Crystal?
Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!
Can speaking engagements be customized to meet my organization's unique needs?
Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.