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Why the Future of Growth Depends on EX + CX — And Why You Need to Start Planning for 2026 Now
What worked last year won’t win in 2026.The world is evolving faster than most business strategies can keep pace. AI is reshaping how we communicate, automate, and sell.Customer expectations are shifting daily.And the workforce — your greatest asset — is rethinking what loyalty means. Yet too many leaders are still planning around their people instead of with them. The difference between leading...
The Unmapped Road: Why SMBs Can’t Afford to Ignore Customer & Employee Journey Mapping
Every builder knows: you don’t start with the walls, you start with the foundation. In business, that foundation is the experience you design—for both customers and employees. Yet here’s the kicker: 84% of SMBs say CX and EX are priorities, but most haven’t mapped the journey (Exploding Topics, 2024). Which means most are building on shaky ground. Why Journey Mapping Matters (Now More Than Ever)...
Your Team Isn’t Burned Out—They’re Bored. Let’s Fix That.
Is your team really burned out—or are they simply bored? Recent studies reveal that 64% of workers worldwide feel disengaged at work. That’s not a typo. Over half of our workforce is clocking in without truly showing up. The result? Missed opportunities. Lackluster customer experiences. Team tension. And businesses stuck in survival mode. But here’s the good news: The problem isn’t motivation....
Master the 8-Minute Daily Huddle: Transform Your Team’s Day, Every Day
In every aspect of leadership training, from customer experience to team dynamics, effective communication emerges as a pivotal challenge. At the INSIDE View, we’ve refined techniques to address this through our award-winning Leadership Experience Excellence program here, where we explore foundational communication strategies among other critical skills. The art of the daily huddle is simple yet...
Navigating the 2024 Sales Landscape: Why Traditional Tactics No Longer Suffice & How to Adapt
In the ever-evolving world of sales, the transition from traditional tactics to innovative strategies has never been more critical. As we step into 2024, it's clear that the old playbook—while foundational—no longer aligns with the dynamic and diverse market we serve. It’s time for a paradigm shift, moving from mere transactions to meaningful connections. As a passionate advocate for...