2-Day Live Training
Train the Trainer
Can you relate to these pain points?
How do I gain the skills needed to become a professional trainer?
How do I create an engaging and compelling training experience?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Train the Trainer!
Create and deliver engaging, compelling workshops that will encourage trainees to come back for more
Improve on skills such as facilitating, needs analyses, understanding participant's motivations, and managing tough topics
Elevate your customer journey - 86% of buyers are willing to pay more for a great experience
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- 2-day live training
Course Format
- Virtual
- In-person
Who is this course for?
- Small business (up to 12 people)
- Large organization (13-100 people)
OBJECTIVES
Course Modules
Participants will receive a Certificate of Course Completion with an expert understanding of critical moments of truth that impact your business and the customer experience.
Module 1:The Role of a Trainer
Module 2: Adult Learners
Module 3: Elements of Training
Module 4: Presentation Principles
Module 5: Environment and Equipment
Module 6: Develop, Design, Deliver, Details
Module 7: Facilitation Best Practices
Module 8: Enhancing Group Engagement
Module 9: Managing Group Dysfunction
Module 10: Program Organizing & Planning
Module 11: Wrapping Up
TESTIMONIALS
What people are saying
The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal’s energy is infectious, but she is also able to transmit that energy in her workshops.
Lianna Carlyle
Workforce Management and Compensation, Niagara Health System
Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life. I highly recommend Crystal for her coaching, training and speaking engagements!
Marisa Brown
Career Curriculum Specialist, Brock University
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
RESOURCES
Check out our free resources
Want to explore more courses?
Leadership Experience Excellence
We teach leaders how to increase employee engagement and retention by 86% in 6 months by cultivating a culture of success from the inside out.
Customer Service Excellence
We help fast-growing businesses 3 times their capacity in just 12 months. Focus your team and efficiently solve customer challenges, attract the right employees, and retain customers’ long-term loyalty.
Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
Frequently Asked Questions
What is the average sales success rate?
The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.
What percentage of salespeople fail?
A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.
How does technology affect retail sales?
- 78% of customers expect a consistent customer experience across retail and digital channels.
- 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?
We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!