LEADERS LISTEN UP PODCAST

WELCOME

 LEADERS LISTEN UP PODCAST

Crystal doing a virtual talk

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Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it’s time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) [email protected]

REVIEWS

HEAR WHAT OUR LISTENERS HAVE TO SAY

I’ve personally have worked with Crystal over the last 2 years and have benefited so much from the Cx strategies I’ve learned with working with her & IV team. These podcasts daily doses of enriching information for busy entrepreneurs! So many great takeaways and amazing food for thought to challenge ourselves to be better than yesterday!

Nadine with ‘Style & Grace’

via Apple Podcasts · Canada · 03/27/23

After only listening to one episode, I am left feeling cultivated as a leader in designing customer experiences. As someone who has worked continuously in the customer service industry for several years, I am always in search of new ways to delight my customers. Providing them with that little bit of unexpected that inspires them to visit us again and again. I cannot wait for each weekly release, and will be sharing with my team as well in hopes to further ignite their passion for CX. I look forward to having the Inside View of what it takes to provide customer service excellence. Thanks Crystal and The Inside View!

Starbucks Noah

via Apple Podcasts · Canada · 03/28/23

FEATURED EPISODES

FEATURED EPISODES

MEET THE HOST

Hey, I’m Crystal!

Meet, the INSIDE View’s Chief Experience Officer, Crystal D’Cunha, who leads by example. Her passion is to support teams and individuals to reach and exceed their sales and service goals! Her experience and commitment to developing the careers of the people around her is due to her deep passion and drive to see others succeed in the Sales Industry.

Crystal D’Cunha is an award-winning entrepreneur, accomplished Senior Executive, Consultant, Sales Professional and Customer Experience Thought Leader with more than 22 years of success in the retail, construction, non-profit, hospitality, and e-commerce industries. Leveraging extensive experience with strategic innovation, personnel issues, and employee engagement, Crystal is a valuable asset to companies seeking guidance on leadership development, talent management, creative recruitment and engaging spirited results. Her broad areas of expertise include sales, sales growth, management consulting, leadership training and development, coaching and executing company vision strategy, as well as journey mapping the employee and customer experience.

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