2-Day Live Training
Customer Journey Mapping
Can you relate to these pain points?
How do I build customer loyalty?
How do I enhance customer experience?
How do I create more innovative, effective, and longer-lasting Customer, community and donor experiences that will earn trust and loyalty for the long haul?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Customer Journey Mapping!
Learn to personalize each customer's journey using highly effective tools and techniques designed to enhance their experience
Build a collection of ready-to-implement strategies to access voice of customer (VOC) data
Learn how to pinpoint the moments in your customer's experience with your company that generate enthusiasm, heighten satisfaction, and create loyalty
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- 2-day live training
Course Format
- Virtual
- In-person
Who is this course for?
- Individual
- Small business (up to 10 people)
- Large organization: 11+
OBJECTIVES
Course Modules
Participants will receive a Certificate of Course Completion with an expert understanding of critical moments of truth that impact your business and the customer experience.
Module 1: Identify your Outcomes
Module 2: Who is your ideal customer persona?
Module 3: How do you gather VOC/VOE data? What is the most effective strategy for your business and industry?
Module 4: How to Design the Journey with the data gathered
Module 5: What are the essential elements of the journey map?
Module 6: How to execute the mapping exercise effectively without bias
Module 7: How to create an action plan based on the critical moments of truth
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
Download our free PDF to learn more about how you can make your business stand out
RESOURCES
Check out our free resources
Want to explore more courses?
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We help fast-growing businesses 3 times their capacity in just 12 months. Focus your team and efficiently solve customer challenges, attract the right employees, and retain customers’ long-term loyalty.
Train the Trainer
These highly engaging and interactive training sessions will give you the training tools and techniques needed to ensure maximum participation and productivity the next time you train!
Don’t know where to start? Contact us!
Frequently Asked Questions
Frequently Asked Questions
What is the average sales success rate?
The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.
What percentage of salespeople fail?
A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.
How does technology affect retail sales?
- 78% of customers expect a consistent customer experience across retail and digital channels.
- 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?
We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!