2-Day Training Certification
Customer Service Excellence
Can you relate to these pain points?
How do I make sure my team is equipped with the tools to solve every customer’s challenge?
How do I help my team consistently exceed customer expectations?
How do I ensure that training is consistent and kept up to date?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Customer Service Excellence!
Exceed revenue targets by 25% a month for the next 5 years
Instill sustained, extraordinary behavioural change AND financial results by following our 7 core competencies
Elevate your customer journey - 86% of buyers are willing to pay more for a great experience
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- 2-day online course
- 4 hours per day
Course Format
- Virtual
Who is this course for?
- Organizational leaders
- Internal influencers
- Managers
- Frontline team members
OBJECTIVES
Course Modules
The INSIDE View is on a mission to help 1,000 Small businesses consistently exceed revenue targets by 25% a month for the next 5 years by putting our globally recognized training into action!
What customer service means to all customers: internal and external
Use customer service to generate return business, loyalty, and referrals
Recognize how your attitude and language affects customer service
How to identify your customers’ needs and expectations early on
Consistent service through every channel: social media, phone, online or in person
How to deal with difficult and challenging situations
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
Download our free PDF to learn more about how you can make your business stand out
RESOURCES
Check out our free resources
Want to explore more courses?
Diversity, Equity & Inclusion
Eliminate bias and stereotypes in the workplace, employ effective questioning techniques, and communicate with strength, confidence and clarity about issues related to diversity, equity and inclusion.
Crystal Clear Leadership™
The Signature System Trusted by Forward-Thinking Organizations Ready to Build Cultures That Scale, Inspire, and Deliver Results.
Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
What do I get when I register?
- 2 full days of live, interactive training
- Physical and digital certificate of completion
- Access to our exclusive CX/EX community
- A complete Customer Journey Mapping toolkit
- Recordings and materials you can revisit anytime
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
Is this an accredited certification?
Yes, this certification is recognized globally and backed by The INSIDE View an award-winning Training and development firm.
How much does it cost, and do you offer payment options?
The standard registration fee is $2,597, but we’re currently offering an early bird special of 50% off if you register by September 15th. Payment plans may be available — contact us for details.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.