8-Week Certificate Course
Diversity & Inclusion
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Can you relate to these pain points?
How do we reflect the diversity of our local surroundings?
How do I communicate/speak about DEI with strength, confidence and clarity?
How do I remove barriers and stereotypes for a diverse workforce?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Diversity & Inclusion
Develop strategies for removing barriers and stereotypes
Understand what diversity is all about, and how they can help create a more diverse world at work and at home
Use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength, confidence, and clarity
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- Work at your own pace
Course Format
- Virtual
Who is this course for?
- HR professionals
- Leaders & managers
- Anyone else interested in creating a diverse and inclusive workplace
OBJECTIVES
Course Modules
Our globally recognized DEI certification program educates participants about how to eliminate bias and stereotypes, employ effective questioning techniques, and communicate with strength, confidence, and clarity in the workplace.
Module 1:Understanding Diversity, Inclusion, and Equity
Module 2: Demystifying Stereotypes
Module 3: Taking Down the Barriers
Module 4: Building Communication Skills
Module 5: Understanding Non-Verbal Communication
Module 6: Being Proactive
Module 7: Integrating Compassion and Respect
Module 8: Cultural Sensitivity and Coping with Discrimination
Module 9: Dealing with Diversity Complaints
Module 10: Learning From the Past and Path for the Future
TESTIMONIALS
What people are saying
Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other.
Michael Warchala
Small Business Consultant, City of Niagara Falls Small Business Enterprise Centre
Crystal’s integrity and open-mindedness in this line of work are refreshing and you will find she will be a trustworthy partner that you can count on.
Almira Cuizon
VP Operations, Roots Canada
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
RESOURCES
Check out our free resources
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Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
How much does it cost, and do you offer payment options?
Beyond the Map™ Training Experience (Level 1) is $3,497 USD per participant + tax. That includes custom session design, a pre-session review of your project materials, a live full-day virtual facilitation, guided mapping of one
active project, a post-session insight summary report, one 60-minute follow-up working session, and a certificate of completion for each participant. Payment plans may be available — contact us for details.
Is this an accredited certification?
Beyond the Map™ is a certificate-of-completion training experience — CXPA-aligned in its principles and grounded in The INSIDE View's proven methodology. It isn't a third-party accredited certification exam; it's a hands-on, applied experience where you walk away with a real project outcome, not just a credential.
What do I get when I register?
- 1 full day of live, interactive training
- A certificate of completion
- A post-session insight summary report
- One 60-minute follow-up working session
- A completed journey map of your own active project
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.