8-Week Certificate Course
Diversity & Inclusion
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Can you relate to these pain points?
How do we reflect the diversity of our local surroundings?
How do I communicate/speak about DEI with strength, confidence and clarity?
How do I remove barriers and stereotypes for a diverse workforce?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Diversity & Inclusion
Develop strategies for removing barriers and stereotypes
Understand what diversity is all about, and how they can help create a more diverse world at work and at home
Use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength, confidence, and clarity
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- Work at your own pace
Course Format
- Virtual
Who is this course for?
- HR professionals
- Leaders & managers
- Anyone else interested in creating a diverse and inclusive workplace
OBJECTIVES
Course Modules
Our globally recognized DEI certification program educates participants about how to eliminate bias and stereotypes, employ effective questioning techniques, and communicate with strength, confidence, and clarity in the workplace.
Module 1:Understanding Diversity, Inclusion, and Equity
Module 2: Demystifying Stereotypes
Module 3: Taking Down the Barriers
Module 4: Building Communication Skills
Module 5: Understanding Non-Verbal Communication
Module 6: Being Proactive
Module 7: Integrating Compassion and Respect
Module 8: Cultural Sensitivity and Coping with Discrimination
Module 9: Dealing with Diversity Complaints
Module 10: Learning From the Past and Path for the Future
TESTIMONIALS
What people are saying
Crystal provided interactive workshops that had the participants engaged and sharing their experiences. Best of all, they were able to connect and learn from each other.
Michael Warchala
Small Business Consultant, City of Niagara Falls Small Business Enterprise Centre
Crystal’s integrity and open-mindedness in this line of work are refreshing and you will find she will be a trustworthy partner that you can count on.
Almira Cuizon
VP Operations, Roots Canada
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
RESOURCES
Check out our free resources
Want to explore more courses?
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Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
Frequently Asked Questions
What is the average sales success rate?
The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.
What percentage of salespeople fail?
A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.
How does technology affect retail sales?
- 78% of customers expect a consistent customer experience across retail and digital channels.
- 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?
We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!