2-Day Training Certification
Customer Service Excellence
Can you relate to these pain points?
How do I make sure my team is equipped with the tools to solve every customer’s challenge?
How do I help my team consistently exceed customer expectations?
How do I ensure that training is consistent and kept up to date?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Customer Service Excellence!
Exceed revenue targets by 25% a month for the next 5 years
Instill sustained, extraordinary behavioural change AND financial results by following our 7 core competencies
Elevate your customer journey - 86% of buyers are willing to pay more for a great experience
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- 2-day online course
- 4 hours per day
Course Format
- Virtual
Who is this course for?
- Organizational leaders
- Internal influencers
- Managers
- Frontline team members
OBJECTIVES
Course Modules
The INSIDE View is on a mission to help 1,000 Small businesses consistently exceed revenue targets by 25% a month for the next 5 years by putting our globally recognized training into action!
What customer service means to all customers: internal and external
Use customer service to generate return business, loyalty, and referrals
Recognize how your attitude and language affects customer service
How to identify your customers’ needs and expectations early on
Consistent service through every channel: social media, phone, online or in person
How to deal with difficult and challenging situations
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
Download our free PDF to learn more about how you can make your business stand out
RESOURCES
Check out our free resources
Want to explore more courses?
Diversity, Equity & Inclusion
Eliminate bias and stereotypes in the workplace, employ effective questioning techniques, and communicate with strength, confidence and clarity about issues related to diversity, equity and inclusion.
Leadership Experience Excellence
We teach leaders how to increase employee engagement and retention by 86% in 6 months by cultivating a culture of success from the inside out.
Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
Frequently Asked Questions
What is the average sales success rate?
The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.
What percentage of salespeople fail?
A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.
How does technology affect retail sales?
- 78% of customers expect a consistent customer experience across retail and digital channels.
- 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?
We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!