2-Day Training Certification

Customer Service Excellence

Can you relate to these pain points?

How do I make sure my team is equipped with the tools to solve every customer’s challenge?

How do I help my team consistently exceed customer expectations?

How do I ensure that training is consistent and kept up to date?

Wouldn’t it be great if you could…

IGNITE leaders and align your organizational culture with the changing world

EXCITE employees and attract top talent through an exceptional culture

DELIGHT customers through every interaction on their journey

Join Customer Service Excellence!

team learning
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Exceed revenue targets by 25% a month for the next 5 years
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Instill sustained, extraordinary behavioural change AND financial results by following our 7 core competencies
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Elevate your customer journey - 86% of buyers are willing to pay more for a great experience

Ready to get learning?

Register for the course now!

Course Details

Time Commitment

  • 2-day online course
  • 4 hours per day

Course Format

  • Virtual

Who is this course for?

  • Organizational leaders
  • Internal influencers
  • Managers
  • Frontline team members

OBJECTIVES

Course Modules

The INSIDE View is on a mission to help 1,000 Small businesses consistently exceed revenue targets by 25% a month for the next 5 years by putting our globally recognized training into action!

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What customer service means to all customers: internal and external

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Use customer service to generate return business, loyalty, and referrals

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Recognize how your attitude and language affects customer service

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How to identify your customers’ needs and expectations early on

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Consistent service through every channel: social media, phone, online or in person

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How to deal with difficult and challenging situations

TESTIMONIALS

What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. 

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Interested in learning more?

Book a discovery call

Download our free PDF to learn more about how you can make your business stand out

RESOURCES

Check out our free resources

Want to explore more courses?

Diversity, Equity & Inclusion

Eliminate bias and stereotypes in the workplace, employ effective questioning techniques, and communicate with strength, confidence and clarity about issues related to diversity, equity and inclusion.

Leadership Experience Excellence

We teach leaders how to increase employee engagement and retention by 86% in 6 months by cultivating a culture of success from the inside out.

Customer Journey Mapping

Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.

Don’t know where to start? Contact us!

Frequently Asked Questions

Frequently Asked Questions

What is the average sales success rate?

The average sales success rate is around 3%. This is across all industries. However, average sales success rates can vary from below 1% to over 20%, depending on the product, market, and industry.

What percentage of salespeople fail?

A study by the Management Group reports that 74% of salespeople fail. The study also mentions that of this massive 74% subset of salespeople, the majority (3/4) can be trained to be competent in sales. But the bottom 25% are deemed untrainable.

How does technology affect retail sales?
  • 78% of customers expect a consistent customer experience across retail and digital channels.
  • 86% of buyers say they will pay more for a product if the company offers a great customer experience. Through all channels
I still have questions; whom can I speak with?

We welcome questions; we'd be delighted to connect about your organizational training and development needs and how we can support you! Please use this link to book your complimentary 30 min call with Crystal D'Cunha, our Chief Experience Officer. She works with you to create a specific program for your organization and industry!