How to WIN and KEEP customers who are loyal for life!

Can you relate to these pain points?

How do I create innovative, effective, and longer-lasting customer and community experiences that will earn trust and loyalty for the long-term?

How do I build customer loyalty?

How can I keep my employees engaged & motivated?

It is said to be seven times more costly to acquire a new customer than to retain a happy one. This applies to both your internal and external customer!

Implementing a carefully designed strategy to keep people loyal results in increased employee satisfaction, engagement, loyalty, productivity, and profitability.

XOLOGY is the practice of craftsmanship, collaboration, and customization. Winning and keeping customers loyal for life is a strategy organizations need if they are ready to grow their business.

Session Details

Types of Delivery

  • Keynote
  • Breakout Sessions
  • Lunch and Learn
  • Full Day Workshop

Speaker Format

  • Virtual
  • In-person

Who should attend?

  • Business owners
  • HR & Leadership teams
  • Senior-level managers
  • Sales professionals


Audiences Will Learn…

We teach leaders how to design experiences that will inspire customer loyalty and increase retention.

Week 1_ Vision Vitals

Strategies to implement NOW to increase customer acquisition, and retention

Week 2_ Lovesick Leadership

The importance of letting customers define their journey

Week 5_ Trusting Top Talent

The customer acquisition vs. customer retention lifecycle

Week 6_ Sales & Service Mastery

Elements of design thinking that would apply to your organization

Crystal D’Cunha will help you:

IGNITE leaders and align your organizational culture with the changing world.

EXCITE employees and attract top talent through an exceptional culture.

DELIGHT customers through every interaction on their journey.

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!


What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. 

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Interested in learning more?

Book a discovery call

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Frequently Asked Questions

I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?

Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.

Where can I learn more about Crystal?

Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!

Can speaking engagements be customized to meet my organization's unique needs?

Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.

Don’t know where to start? Contact us!