How Diversity & Inclusion drives Customer Experience (CX) Excellence!

Can you relate to these pain points?

I want to grow my market share but I do not know where those new markets are.

How can I include diversity in the organizational culture?

How can I attract a more diverse market?

Diversity, Inclusion and Equity are emotional experiences that are felt by all levels of the organization.

McKinsey & Company shows that companies who have gender diversity on executive teams are 21% more likely to outperform in profitability

Diverse & inclusive companies have 2.3x higher cash flow per employee than homogenous companies.

Session Details

Types of Delivery

  • Keynote
  • Breakout Sessions
  • Lunch and Learn
  • Full Day Workshop

Speaker Format

  • Virtual
  • In-person

Who should attend?

  • Business owners
  • HR & Leadership teams
  • Front line teams
  • Sales & marketing professionals


Audiences Will Learn…

We teach leaders how to outperform in profitability and achieve superior value creation.

Week 5_ Trusting Top Talent

7 Pillars of Diversity and Inclusion

Week 2_ Lovesick Leadership

Strategies to implement NOW to increase customer acquisition, and employee retention

Week 1_ Vision Vitals

3 Drivers of D & I in the workplace

Week 6_ Sales & Service Mastery

How Design thinking strategies can be used to cultivate a Diverse, Inclusive, and equity customer centric culture!

Crystal D’Cunha will help you:

IGNITE leaders and align your organizational culture with the changing world.

EXCITE employees and attract top talent through an exceptional culture.

DELIGHT customers through every interaction on their journey.

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!


What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. 

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Interested in learning more?

Book a discovery call

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Frequently Asked Questions

I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?

Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.

Where can I learn more about Crystal?

Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!

Can speaking engagements be customized to meet my organization's unique needs?

Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.

Don’t know where to start? Contact us!