by Crystal D'Cunha | Oct 3, 2025 | Blog, Uncategorized
Every builder knows: you don’t start with the walls, you start with the foundation. In business, that foundation is the experience you design—for both customers and employees. Yet here’s the kicker: 84% of SMBs say CX and EX are priorities, but most haven’t mapped the...
by Crystal D'Cunha | Aug 6, 2025 | Blog, Uncategorized
Is your team really burned out—or are they simply bored? Recent studies reveal that 64% of workers worldwide feel disengaged at work. That’s not a typo. Over half of our workforce is clocking in without truly showing up. The result? Missed opportunities. Lackluster...
by Crystal D'Cunha | Apr 17, 2024 | Blog, Uncategorized
In every aspect of leadership training, from customer experience to team dynamics, effective communication emerges as a pivotal challenge. At the INSIDE View, we’ve refined techniques to address this through our award-winning Leadership Experience Excellence program...
by Crystal D'Cunha | Feb 24, 2024 | Blog, Uncategorized
In the ever-evolving world of sales, the transition from traditional tactics to innovative strategies has never been more critical. As we step into 2024, it’s clear that the old playbook—while foundational—no longer aligns with the dynamic and diverse market we...
by Crystal D'Cunha | Mar 12, 2021 | Inspiration, Training, Uncategorized
One year later, we, like you and so many of our friends and colleagues, have learned to be grateful for what we have, for our health and those we love. We have learned to listen, be present, be resilient, courageous, and forward-thinking! 12 months ago… I...
by Crystal D'Cunha | Mar 1, 2021 | Inspiration, Coaching, Uncategorized
When was the last time you truly complimented a team member? A compliment goes a long way, and in today’s virtual world, where we haven’t had the opportunity to share a high five, hug, handshake, or even share a smile in some cases, we need to get...
