5 Simple ways to ACTION Diversity Equity and Inclusion in your organizations
In 2020 and 2021, we saw a large awakening to the value of Diversity, Equity and Inclusion (DEI). In life and at work….there were rallies, calls for change, and actions taken. We knew, and know, that emerging from the pandemic and planning for 2022, things will be different. So what are 3 easy ways to
My Passion for Customer Experience (CX)
My passion lies within empowering organizations to THRIVE, and there has never been a more critical time in history when companies need to reevaluate the importance of their customer experience. We need to continue to think differently, be innovative, and most importantly, put the customer at the heart of everything we do. Understanding what I mean
Today is the day we change the GAME!
A year into the pandemic, one of the biggest challenges that continue to persist for companies is HOW do you instill long-lasting, transformational behavioural AND financial results within your organization? Well, my friends, today I’m BEYOND excited to finally share with you my game-changing new program that will drive the results your company desires. Introducing: Customer Experience
Do you wish a playbook existed for COVID-19?
One year later, we, like you and so many of our friends and colleagues, have learned to be grateful for what we have, for our health and those we love. We have learned to listen, be present, be resilient, courageous, and forward-thinking! 12 months ago… I had a combined total of 37 Keynote speeches, training sessions and
Happy World Compliment Day!
When was the last time you truly complimented a team member? A compliment goes a long way, and in today's virtual world, where we haven't had the opportunity to share a high five, hug, handshake, or even share a smile in some cases, we need to get creative! Did you know that 85% of employees are satisfied
Black History Month – A Few Resources For You
Happy February! On this 1st day of February in 2021, as we celebrate Black History Month with a brighter outlook on the future than we have ever had before, let us share some resources with you to understand the origins of Black history month better. These articles by ASALH.org and history.com are great resources to share with
3 Reasons Diversity in the workplace is a Competitive Edge!
There is no doubt that companies that have a diverse, inclusive and equitable culture outshine and outperform their competition. Diversity gives these companies a competitive edge. Here are three reasons why: 70 % of diverse organizations are better positioned to capture new markets! Do you want to press the COVID- Reset button? Chances are you might need to
Wanna know who’s really at the heart of your Customer Experience Strategy?
https://youtu.be/i8EMs1uJx6U
Is your Customer Experience happening by DEFAULT or DESIGN?
FACT: 80% of CEO's say they deliver "superior" customer service, yet only 8% of their customers agree. FACT: Only 4% of unhappy consumers actually complain about their negative experiences. That means 96% will not complain, they just leave and don't return! Leaving you to believe that you only have a small percentage of unhappy customers. FACT: For every customer