X-Factor = EXTRA: Engineering Xperiences Takes Real Action

Can you relate to these pain points?

How can I help my team consistently exceed customer expectations?

How can I increase customer satisfaction rates?

How can I keep up with changing customer expectations?

80% of CEOs believe they deliver an outstanding experience, yet only 8% of their customers agree.

Globally 96% of customers confirm that the service they receive dictates their willingness to stay loyal to the brand. Keeping customers loyal takes a little bit EXTRA!

Using the EXTRA method, front line teams and leaders can create, practice, and cultivate service at the highest standards. It allows you to take action and see opportunities that you and the customer didn’t even realize existed!

Session Details

Types of Delivery

  • Keynote
  • Breakout Sessions
  • Lunch and Learn
  • Full Day Workshop

Speaker Format

  • Virtual
  • In-person

Who should attend?

  • Business owners
  • Human resources
  • Leadership teams
  • Organizations looking to craft a customer loyalty program
  • Sales professionals


Audiences Will Learn…

The EXTRA method will teach leaders how to go above and beyond for the customer and the organization.

Week 1_ Vision Vitals

What is takes to create a benchmark of service excellence and why it’s important

Week 2_ Lovesick Leadership

How to implement the EXTRA method in your organization

Week 5_ Trusting Top Talent

The impact both internal and external service can have on your profitability

Week 6_ Sales & Service Mastery

What KPIs are important and which are not!

Crystal D’Cunha will help you:

IGNITE leaders and align your organizational culture with the changing world.

EXCITE employees and attract top talent through an exceptional culture.

DELIGHT customers through every interaction on their journey.

Start Your Journey With Us!

Are you ready to elevate yourself and your business? Get in touch!


What people are saying

Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences. 

Salma Burney

Operations & Team Support, Guelph Royals

Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.

Corey Sparkman

HOCO “Fun by the Falls”

Interested in learning more?

Book a discovery call

We are Trusted by Leaders in Training & Development

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Shaping the Leadership Landscape

Award-winning executive and globally acclaimed speaker

Frequently Asked Questions

I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?

Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.

Where can I learn more about Crystal?

Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!

Can speaking engagements be customized to meet my organization's unique needs?

Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.

Don’t know where to start? Contact us!