by Crystal D'Cunha | Aug 24, 2021 | CX, Inspiration, Strategy, Training
Do you want to get 5-star reviews? It’s not always easy, but it’s worth it. In this blog post, we’re going to cover: The importance of customer and employee experience design in creating customer loyaltyHow Small-medium businesses can go about...
by Crystal D'Cunha | Aug 10, 2021 | CX, Diversity & Inclusion, Inspiration, Strategy, Training
In 2020 and 2021, we saw a large awakening to the value of Diversity, Equity and Inclusion (DEI). In life and at work….there were rallies, calls for change, and actions taken. We knew, and know, that emerging from the pandemic and planning for 2022, things will be...
by Crystal D'Cunha | Apr 1, 2021 | CX, Inspiration, Strategy, Training
My passion lies within empowering organizations to THRIVE, and there has never been a more critical time in history when companies need to reevaluate the importance of their customer experience. We need to continue to think differently, be innovative, and most...
by Crystal D'Cunha | Mar 23, 2021 | Training, CX, Strategy, Videos
A year into the pandemic, one of the biggest challenges that continue to persist for companies is HOW do you instill long-lasting, transformational behavioural AND financial results within your organization? Well, my friends, today I’m BEYOND excited to finally share...
