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Leaders Listen Up Podcast

Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it’s time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) [email protected]

PODCAST

LEADERS LISTEN UP

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Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it’s time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) [email protected]

Transform Your Culture and Customer Experience: Free Expert Resources

Unlock expert insights and actionable strategies for creating world-class customer and employee experiences. These resources, created by award-winning leaders, are designed to help you build a culture of loyalty, inclusivity, and excellence.

10 Elements to Building the Customer-Obsessed Culture You’ve Always Wanted

Learn the 10 essential elements needed to create a truly customer-centric workplace. This guide helps leaders cultivate loyalty and drive performance by putting customers at the heart of every decision.

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12 Ways to Foster an Inclusive Workplace Culture in 12 Months

This guide provides a month-by-month action plan for fostering inclusivity, ensuring every team member feels valued, respected, and engaged. Perfect for leaders looking to create a more inclusive culture.

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60 Days to Customer Experience Success Blueprint

This step-by-step blueprint will help you implement practical, impactful customer experience improvements in just two months. Ideal for leaders needing a clear roadmap to measurable success.

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SPARK: Ignite Engagement and Innovation in Your Team

This guide provides leaders with techniques to engage and energize their teams, igniting innovation and productivity. A must-have for managers aiming to drive high performance and satisfaction.

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The 5 Steps to Delivering a World-Class Customer Experience

Learn the five critical steps to creating a customer journey that stands out. This guide helps leaders shape experiences that inspire loyalty, repeat business, and positive word-of-mouth.

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Strategic Planning Roadmap

From goal setting to execution, this strategic planning guide is designed to help leaders build a clear, achievable path to success. Perfect for those looking to refine or overhaul their strategic approach.

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The Essential Guide to Journey Mapping: A 10-Step Framework

This 10-step framework helps leaders visualize and improve each phase of the customer journey. Discover actionable strategies to enhance satisfaction and loyalty.

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Team Building Activities: Cultivate Collaboration and Unity

This collection of team-building exercises is designed to inspire collaboration and unity. Leaders can use these activities to strengthen team bonds and improve communication.

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The Future-Proof Business Playbook

This playbook equips leaders with insights and strategies to prepare for future challenges and opportunities. It is perfect for those looking to build resilient, adaptable teams and cultures.

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The Ultimate Event Success Playbook

This guide walks you through planning and executing successful events that leave a lasting impression. Great for leaders in any industry looking to host events that resonate.

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Podcasts & Webinars

CX Insider Podcast

How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha

Freedomology with Julie A. Christiansen

Season TWO, Episode One: Uplevel Your Customer Experience with Crystal D’Cunha

Meghan Walker

Episode 239 – Business: Diversity is More Than a Mission Statement; It is an Integral Part of Creating Epic Customer Experiences, with Crystal D’Cunha

Rare Birds

Podcast Episode 77 with Crystal in Canada. Why You Should Focus on the Customer Experience

Fabulous Fempreneurship

How To Get And Keep Your Customers Loyal For Life

DIVERSITY & INCLUSION CONVERSATION

Diversity and Inclusion are important topics for not just right now, but as an ongoing intentional priority for workplaces, training spaces, and all of our communications and social media posts.