by Crystal D'Cunha | Aug 30, 2021 | CX, Inspiration, Training
“Great women leaders are not born. They are made.” This quote by Harriet Tubman says a lot about the power of leadership in business and society. In fact, many studies have shown that women can be just as successful as their male counterparts when they...
by Crystal D'Cunha | Aug 24, 2021 | CX, Inspiration, Strategy, Training
Do you want to get 5-star reviews? It’s not always easy, but it’s worth it. In this blog post, we’re going to cover: The importance of customer and employee experience design in creating customer loyaltyHow Small-medium businesses can go about...
by Crystal D'Cunha | Aug 10, 2021 | CX, Diversity & Inclusion, Inspiration, Strategy, Training
In 2020 and 2021, we saw a large awakening to the value of Diversity, Equity and Inclusion (DEI). In life and at work….there were rallies, calls for change, and actions taken. We knew, and know, that emerging from the pandemic and planning for 2022, things will be...
by Crystal D'Cunha | Apr 1, 2021 | CX, Inspiration, Strategy, Training
My passion lies within empowering organizations to THRIVE, and there has never been a more critical time in history when companies need to reevaluate the importance of their customer experience. We need to continue to think differently, be innovative, and most...
by Crystal D'Cunha | Mar 12, 2021 | Inspiration, Training, Uncategorized
One year later, we, like you and so many of our friends and colleagues, have learned to be grateful for what we have, for our health and those we love. We have learned to listen, be present, be resilient, courageous, and forward-thinking! 12 months ago… I...
by Crystal D'Cunha | Mar 1, 2021 | Coaching, Inspiration, Uncategorized
When was the last time you truly complimented a team member? A compliment goes a long way, and in today’s virtual world, where we haven’t had the opportunity to share a high five, hug, handshake, or even share a smile in some cases, we need to get...
