Customer Support - The INSIDE View

Crystal Clear Essentials™: Customer Support

This training kit is designed to increase team retention, customer loyalty, and measurable CX results — fast. Use it as a done-for-you workshop, team meeting module, or internal leadership training.

You’ll receive:

Editable Slide Deck
Facilitator Guide
Participant Workbook
Assessment or Quiz
Ice Breakers and Energizers
Access to INSIDE View Community

You’ll receive:

Editable Slide Deck
Facilitator Guide
Participant Workbook
Assessment or Quiz
Ice Breakers and Energizers
Access to INSIDE View Community

Can you relate to these pain points?

How can I be agile, while keeping my organizational goals top of mind?

How can I keep my team engaged and motivated?

My customer satisfaction rates are down, how do I fix that?

Wouldn’t it be great if you could…

IGNITE leaders and align your organizational culture with the changing world

EXCITE employees and attract top talent through an exceptional culture

DELIGHT customers through every interaction on their journey

Customer Support Training Objectives:

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Define customer support

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Know the different venues for customer support

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Recognize challenges of customer support

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Learn different applications

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Know proper forms of documentation

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Learning to be proactive in customer support

OBJECTIVES

Course Modules

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.

With our “Non-Telephone Customer Support” training, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.

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Module One: Getting Started

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Module Two: What Is Customer Service?

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Module Three: Challenges

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Module Four: Email

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Module Five: SMS

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Module Six: Webchat

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Module Seven: Multi-Channel Apps

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Module Eight: Support Ticket Apps

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Module Nine: Documentation

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Module Ten: Feedback

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Module Eleven: Be Proactive

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Module Twelve: Wrapping Up

PRICING

Flexible Options to Suit Your Needs:

Single Kit

(DIY Access)

$197

Editable Slide Deck, Facilitator Guide, Participant Workbook, Assessment, Ice Breakers and Energizers, Access to INSIDE View Community. Perfect for managers & HR teams who want simple and ready-to-use training.

Get This Kit

Single Kit

(PRO Access)

$497

Everything in DIY + Live Coaching Support, Facilitator Tips, Training Checklist, Pre/Post Email Templates, 5 Follow Up Emails, Toolkit for Engagement, Downloadable Participant PDF.

Upgrade to PRO Access

*** For Crystal – Edit LIVE coaching support to follow up after they purchase—recorded coaching support was included in the purchase.

Training Built for Your Team

(On-Site or Online)

Want a certified trainer to customize and deliver this to your team?
Online or In-person Options Available → Starting at $3500 – $7500 USD

Book a Custom Training Call

Usage Rights: Internal use only. Editable + customizable to your company brand. Not for resale or redistribution.

TESTIMONIALS

What people are saying

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Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.

Salma Burney

Operations & Team Support, Guelph Royals

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Crystal for taking the time to custom tailor the training to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.