Customer Support
Transform challenges into opportunities by becoming a pillar of support.
Can you relate to these pain points?
How can I be agile, while keeping my organizational goals top of mind?
How can I keep my team engaged and motivated?
My customer satisfaction rates are down, how do I fix that?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Customer Support Training Objectives:
Define customer support
Know the different venues for customer support
Recognize challenges of customer support
Learn different applications
Know proper forms of documentation
Learning to be proactive in customer support
Ready to get learning?
Buy the course now!
Course Details
Time Commitment
- 8-week online course
- 4 hours per week
Course Format
- Virtual
Who is this course for?
- Executives
- Directors
- Sales managers
- Managers with a small team
OBJECTIVES
Course Modules
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our “Non-Telephone Customer Support” training, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
PRICING
Flexible Options to Suit Your Needs:
Bundle Bonanza
Savings of Almost 40% (Regular Price $9970)- Access the entire treasure trove of courses on our intuitive learning management platform. Customizable content for your teams to embark on a unified learning journey. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
À La Carte
Awesomeness- Dive deep into individual courses, downloadable and ready to customize for your organization. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
Virtually
Awesome- Join me LIVE for an engaging virtual session.
- Learn from the best and earn a certificate of completion.Includes Pre and post-session materials.
Onsite
Brilliance- Immerse yourself in a full-day training tailored to your group. Includes Pre and post-session materials.
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
RESOURCES