Customer Service
Elevate your brand with unparalleled service that leaves lasting impressions.
Can you relate to these pain points?
How do I make sure my team is equipped with the tools to solve every customer’s challenge?
How do I help my team consistently exceed customer expectations?
How do I ensure that training is consistent and kept up to date?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Customer Service Training Objectives:
State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
Ready to get learning?
Buy the course now!
Course Details
Time Commitment
- 2-day online course
- 4 hours per day
Course Format
- Virtual
Who is this course for?
- Organizational leaders
- Internal influencers
- Managers
- Frontline team members
OBJECTIVES
Course Modules
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service training will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
PRICING
Flexible Options to Suit Your Needs:
Bundle Bonanza
Savings of Almost 40% (Regular Price $9970)- Access the entire treasure trove of courses on our intuitive learning management platform. Customizable content for your teams to embark on a unified learning journey. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
À La Carte
Awesomeness- Dive deep into individual courses, downloadable and ready to customize for your organization. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
Virtually
Awesome- Join me LIVE for an engaging virtual session.
- Learn from the best and earn a certificate of completion.Includes Pre and post-session materials.
Onsite
Brilliance- Immerse yourself in a full-day training tailored to your group. Includes Pre and post-session materials.
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
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