Communication Strategies
Craft powerful messages that resonate and create meaningful connections.
Can you relate to these pain points?
How do I build customer loyalty?
How do I enhance customer experience?
How do I create more innovative, effective, and longer-lasting Customer, community and donor experiences that will earn trust and loyalty for the long haul?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Communication Strategies Training Objectives:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages
Ready to get learning?
Buy the course now!
Course Details
Time Commitment
- 2-day live training
Course Format
- Virtual
- In-person
Who is this course for?
- Individual
- Small business (up to 10 people)
- Large organization: 11+
OBJECTIVES
Course Modules
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies training will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Module One: Getting Started
Module Two: The Big Picture
Module Three: Understanding Communication Barriers
Module Four: Paraverbal Communication Skills
Module Five: Non-Verbal Communication
Module Six: Speaking Like a STAR
Module Seven: Listening Skills
Module Eight: Asking Good Questions
Module Nine: Appreciative Inquiry
Module Ten: Mastering the Art of Conversation
Module Eleven: Advanced Communication Skills
Module Twelve: Wrapping Up
PRICING
Flexible Options to Suit Your Needs:
Bundle Bonanza
Savings of Almost 40% (Regular Price $9970)- Access the entire treasure trove of courses on our intuitive learning management platform. Customizable content for your teams to embark on a unified learning journey. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
À La Carte
Awesomeness- Dive deep into individual courses, downloadable and ready to customize for your organization. Includes Workbook, Slide deck, assessment questionnaire, ice breakers, energizers
Virtually
Awesome- Join me LIVE for an engaging virtual session.
- Learn from the best and earn a certificate of completion.Includes Pre and post-session materials.
Onsite
Brilliance- Immerse yourself in a full-day training tailored to your group. Includes Pre and post-session materials.
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
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Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
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