LEADERS LISTEN UP PODCAST

Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency! What does consistency mean, though? It means practicing your plays. Could you imagine how messy the football field would be if teams didn’t practice? Now put that into the context of leadership and your team. To combat that today, we're diving into part 3 of customer...

Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions? Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and deliver an exceptional customer experience every time. In today’s episode, you’re going to learn what Customer Journey Mapping is, its benefits, and how...

How do you make a great first impression on a new customer and turn them into a lifetime loyal fan? Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people still struggle with the difference between customer service and customer experience. That’s why this 3-part series is completely focused on...

Have you ever wondered how the diversity of your team can be the secret weapon in your business? You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just buzzwords! It isn’t a virtue signal or new policy, that no one thinks about. It’s not a 30-minute training you do once and then fully understand all of...

Have you ever wondered how much a happy employee actually costs your organization? There are ways to measure employee engagement ROI that go beyond financial security. Although that's a necessity in today's day and age, it’s not the #1 thing employees say they need in their work environment. Human behavior is adjusting all the time, which means more shifts will happen, and so we’ve got to get...

What's the golden key to supercharging employee performance? Creative problem solving. It’s an art and skill that not everyone possesses, but it can be learned if you understand the success of your team relies on the individual, and the individual relies on the team. Employee empowerment, employee motivation, and employee retention only take a few S.T.E.P.s to engage in problem-solving together...