by andrea | Dec 4, 2023 | Podcast
LISTEN ON MOBILE Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency! What does consistency mean, though? It means practicing your plays. Could you imagine how messy the football field would be if...
by andrea | Nov 6, 2023 | Podcast
LISTEN ON MOBILE Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions? Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and...
by andrea | Oct 16, 2023 | Podcast
LISTEN ON MOBILE How do you make a great first impression on a new customer and turn them into a lifetime loyal fan? Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people...
by andrea | Oct 9, 2023 | Podcast
LISTEN ON MOBILE Have you ever wondered how the diversity of your team can be the secret weapon in your business? You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just...
by andrea | Oct 2, 2023 | Podcast
LISTEN ON MOBILE Have you ever wondered how much a happy employee actually costs your organization? There are ways to measure employee engagement ROI that go beyond financial security. Although that’s a necessity in today’s day and age, it’s not the #1...
by andrea | Sep 18, 2023 | Podcast
LISTEN ON MOBILE What’s the golden key to supercharging employee performance? Creative problem solving. It’s an art and skill that not everyone possesses, but it can be learned if you understand the success of your team relies on the individual, and the...
