by andrea | Dec 4, 2023 | Podcast
LISTEN ON MOBILE Ever wonder why some brands have customers who are more loyal than a golden retriever? The secret ingredient is consistency! What does consistency mean, though? It means practicing your plays. Could you imagine how messy the football field would be if...
by andrea | Nov 6, 2023 | Podcast
LISTEN ON MOBILE Wouldn’t business relationships be easier if you had a GPS to navigate customer emotions? Well, you can with Customer Journey Mapping, a tool I recommend that all businesses use to design customer touchpoints, guide through empathy mapping, and...
by andrea | Oct 16, 2023 | Podcast
LISTEN ON MOBILE How do you make a great first impression on a new customer and turn them into a lifetime loyal fan? Customer Experience Design and Customer Loyalty within organizations are still not recognized as a team effort and business discipline. And some people...
by andrea | Oct 9, 2023 | Podcast
LISTEN ON MOBILE Have you ever wondered how the diversity of your team can be the secret weapon in your business? You may hear “diversity, equity, & inclusion,” “equal opportunity employment,” and “workplace diversity” all the time. But it is more than just...
by andrea | Oct 2, 2023 | Podcast
LISTEN ON MOBILE Have you ever wondered how much a happy employee actually costs your organization? There are ways to measure employee engagement ROI that go beyond financial security. Although that’s a necessity in today’s day and age, it’s not the #1...
