by Crystal D'Cunha | Apr 3, 2018 | Uncategorized
FACT: 80% of CEO’s say they deliver “superior” customer service, yet only 8% of their customers agree. FACT: Only 4% of unhappy consumers actually complain about their negative experiences. That means 96% will not complain, they just...
by Crystal D'Cunha | Sep 15, 2017 | Uncategorized
A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy; it is...
by Crystal D'Cunha | Jun 12, 2017 | Uncategorized
Yes, you heard me correct, if you want to sell more, NEVER be closing! My passion, purpose, and zest for life come from my adoration for SALES! My entire career I was told to “always be closing!”. Times have changed my friend(s), stop pulling out your hair...
by Crystal D'Cunha | Sep 21, 2015 | Coaching, CX, Uncategorized, Videos
This is what your competition is doing RIGHT NOW! How are you keeping competitive with your Consumer Experience? Have you been doing the same thing for the last 10 years…how’s that going for you? “If you do what you have always done, you will get what you...
