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EPISODE 15 | How to foster a culture of empathy for enhanced employee engagement – Part 2

EPISODE 15 | How to foster a culture of empathy for enhanced employee engagement – Part 2

by andrea | Sep 11, 2023 | Podcast

LISTEN ON MOBILE What’s the difference between coexisting and truly understanding each other? Transition your team from just showing up to do the job to respecting each other and developing the leader within. Now that you’ve got the J.O.Y methodology under your belt...
EPISODE 14 | How to embrace conflict for a Joyful employee experience – Part 1

EPISODE 14 | How to embrace conflict for a Joyful employee experience – Part 1

by andrea | Sep 4, 2023 | Podcast

LISTEN ON MOBILE Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar? Maybe you’re avoiding conversations by saying, “Let’s just finish this...
EPISODE 13 | Breaking Free from the Hamster Wheel: Mastering the Transition from Manager to Leader with Unstoppable Confidence

EPISODE 13 | Breaking Free from the Hamster Wheel: Mastering the Transition from Manager to Leader with Unstoppable Confidence

by andrea | Aug 28, 2023 | Podcast

LISTEN ON MOBILE Leaders, do you feel like you’re always busy but never really moving forward? Do you wonder how you’re supposed to improve customer experience challenges? Are you a manager who wants to lead with confidence, but it’s hard to? Maybe you’re stuck in the...
EPISODE 12 | Unlocking Your Leadership Potential: Mastering the Art of Influence in just 30 days

EPISODE 12 | Unlocking Your Leadership Potential: Mastering the Art of Influence in just 30 days

by andrea | Aug 14, 2023 | Podcast

LISTEN ON MOBILE There is a leadership crisis happening right now that not even the best leadership programs can fix alone. With high stressors negatively impacting relationships, sleep, and overall well-being… It’s no wonder it’s becoming increasingly difficult to...
EPISODE 11 | Disruptive Leadership: 3 Unconventional Tools for Igniting Workplace Creativity and Innovation

EPISODE 11 | Disruptive Leadership: 3 Unconventional Tools for Igniting Workplace Creativity and Innovation

by andrea | Aug 7, 2023 | Podcast

LISTEN ON MOBILE Leaders, do you want to see a decrease in absenteeism and an increase in productivity? In this episode, I’m delving deep into building a magnetic work culture with leadership and talent development in mind so that you can retain your top talent and...
EPISODE 10 | Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff – Part 2

EPISODE 10 | Seven Interactive Activities That You Can Use to Educate Your Customer-Facing Staff – Part 2

by Pio Macangga | Jul 27, 2023 | Podcast

LISTEN ON MOBILE As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we’ve put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer...
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