As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we’ve put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
In this episode of the podcast, we talk about:
- The Role-Play Bonanza: Boost your team’s confidence and skills with interactive scenarios.
- The Mystery Shopper Showdown: Ace the test and create customer service champions.
- The Customer Journey Treasure Hunt: Uncover gems in your service process for customer delight.
Memorable Quotes:
- “Create different scenarios where your staff can practice handling challenging customer situations. Make it fun by assigning roles, encouraging improvisation, and offering prizes for the most creative resolutions.”
- “Enlist the help of a “mystery shopper” to evaluate your team’s performance. Challenge your staff to provide exceptional service without knowing who the mystery shopper is. Celebrate the winners and use this as a coaching opportunity for improvement.”
- “Take your staff on a journey through the eyes of your customers. Divide them into teams and assign each team a specific customer persona. Have them go through the entire purchasing process and identify pain points or areas for improvement. The team that finds the most opportunities wins!”
