What’s the difference between coexisting and truly understanding each other?
Transition your team from just showing up to do the job to respecting each other and developing the leader within.
Now that you’ve got the J.O.Y methodology under your belt to turn clashing team members into collaborative team members, it’s time to level up to empathy and understanding.
Sometimes, we think we’re empathetic or have the awareness to know we need to practice it a little more. That’s why, in this episode, I share great employee experience examples using the A.R.T. method to help you hear every voice on your team and feel confident in your leadership.
Buckle up because today’s episode is your GPS to a destination of harmony in part 2 of 3 in this series, where we dive into strategy #2: Foster a Culture of Empathy and Understanding using the A.R.T method.
I talk about:
- Ways to be present and active in conversation
- Practicing empathy on a high level
- Empathizing from different perspectives helps with improving inclusion
- How recognizing talent goes a long way
- How safe spaces welcome a genuine desire to contribute
- …And more!
Memorable Quotes:
- “When we’re really fostering a culture of empathy and understanding and pushing it at a high level, being aware of the fact that you need empathy and understanding in your environment – you’re going to start to really see the benefits of it.” – Crystal D’Cunha
- “When you’re talking about active, authentic conversations, how you can kind of transition from empathy to understanding within your work environment, are these conversations just happening? Like they’re telling you their problem, and you’re thinking I have to solve it? Sometimes the contribution is just listening.” – Crystal D’Cunha
- “I really want you to remember when we’re practicing empathy and understanding, it doesn’t just have to be in challenging situations. It can be in great situations.” – Crystal D’Cunha
- “If you want to practice empathy at a high level, you could add connection and courtesy and all that, but it’s really about really putting yourself in their shoes.” – Crystal D’Cunha
- “Think of a standing ovation after an amazing show. This is recognition.” – Crystal D’Cunha
Resources Mentioned:
Leadership Training Program: https://gettheinsideview.com/project/lxe/
DEI Accelerator: https://gettheinsideview.com/project/dei-accelerator/
Are you ready to design a dynamic team environment, engineer epic customer experiences, and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you – Then I’d be delighted to chat! Click the link below to connect! 30-minute calls: https://calendly.com/crystaldcunha/30min
Fascination Advantage: https://www.howtofascinate.com/
FREE DOWNLOAD – 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
