Awards
Our Achievements
Awards & Certifications
2022 - YWCA Champion Award
Winner
2021 - International Customer Experience awards
Bronze Awards Winner
2021 - International CX Impact Awards Finalists
Impact on the CX Profession finalist
2021 - International Stevie awards
GOLD Awards Winner
2021 - GroYourBiz
Outstanding Chairwomen
2020 - Women in Business
Entrepreneurship award
2018-2019 - Ad and Sales association of St. Catharines
Member of the year
2019 - Greater Niagara Chamber of Commerce
Excellence in business
2016 - Greater Niagara Chamber of Commerce
Women in business finalist
2016 - Business link
Top 40 under 40
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Community Work
2014 - YMCA Niagara Region
Leader
2020 - Niagara Jazz Festival
Contributor
2021 - YMCA Niagara Region
Donation
2022 - Weland heritage council
Black History Celebration
Community Leadership
Stevie Awards
Chair
GroYourBiz Niagara
Chair
Ad and Sales Association of St. Catharines
President
CX Week Canada 2018
Advisory Board & Speaker
Women in CX
Founding Member
CXPA Toronto
Board Member
Greater Niagara chamber of Commerce
Chair Ambassadors Council
TESTIMONIALS
What people are saying
The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal’s energy is infectious, but she is also able to transmit that energy in her tainings, workshops and when delivering a keynote presentation to large audiences. She is clearly an expert in Customer Experience. I’ve had the pleasure of attending her training sessions and was very impressed with not only the workshop preparation and format but the pre-training touch points and post-training follow-up. Her passion and enthusiasm shines through in everything she does!
Lianna Carlyle
Senior Project Manager, Mackenzie Investments
Crystal has always focused on the customers needs first before anything else which has always made her unique as a sales executive. Her attention to detail made her a strong and respected leader at Mountainview Homes. When her and her team won the Avid award for Customer Service, it was clear that her passion and purpose was to ensure she provided outstanding service to each and every one of her customers, and that included her staff. She always put the happiness of her team before all else. Look forward to doing more business with her and her team in the future.
Ike Kevin Ume
Account Executive at Jani-King Canada