Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar?
Maybe you’re avoiding conversations by saying, “Let’s just finish this first, and then maybe I’ll bring it up,” or “You go do what you have to, and then we’ll talk about it then…”
What if I told you that addressing the conflict tearing your team apart could be the key to unlocking unprecedented collaboration and an effortless experience that leads to fantastic results?!
Get ready to gain some self awareness leadership training to transform your skills and team from CLASH to HARMONY from part 1 of 3 in this series, where we dive into strategy #1: Embracing Conflict with Joy.
I talk about:
- Why challenges are stepping stones to a harmonious symphony of teamwork
- Using the J.O.Y method to face conflict head-on
- Having something that works vs. being right
- Addressing frustration to benefit everyone involved
- Common ground to move skills and ideas forward for the customer experience
- …And more!
Memorable Quotes:
- “If the dish is missing just a dash of creativity, but tastes fantastic, my friend, that’s a good dish – so judge accordingly. Picking out the faults over and over again in a coaching situation will never move things forward. If that’s the case, then you want to be RIGHT – NOT happy! So, judge the conflict and respond accordingly.” – Crystal D’Cunha
- “Do you ever feel like a champagne bottle, where you’re all shaken up, and somebody just kept shaking the bottle? The conflict just festers and festers. Think about open dialogue as an uncorking of the conflict and pouring the champagne in celebration is a flowing of the dialogue.” – Crystal D’Cunha
- “Timing is important. Leaders, to achieve a high level of success with open dialogue, I highly suggest conversing regularly, and if it’s something that needs to be addressed right away, then do it within 48 hours as long as it’s not reactionary but receptive.” – Crystal D’Cunha
- “Avoiding tough talks is like neglecting to water your plants. Yielding common ground is where you find that universal fertilizer that makes your organizational garden flourish.” – Crystal D’Cunha
- “The coach learns as well. The coach learns what’s effective. The coach learns how to get the best out of that person. The coach can see things that that person can’t see.” – Crystal D’Cunha
Resources Mentioned:
Leadership Training Program: https://gettheinsideview.com/project/lxe/
Fascination Advantage: https://www.howtofascinate.com/
Are you ready to design a dynamic team environment, engineer epic customer experiences, and MAXIMIZE PROFITABILITY & BUSINESS GROWTH? If this sounds like you – Then I’d be delighted to chat! Click the link below to connect! 30-minute calls: https://calendly.com/crystaldcunha/30min
Fascination Advantage: https://www.howtofascinate.com/
FREE DOWNLOAD – 60 Days to Customer Experience Success!: https://22243350.hs-sites.com/free-guide-0
