As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we’ve put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!
In this episode of the podcast, we talk about:
- Service Superstar Showcase: Learn from top-performing team members.
- Customer Experience Swap: Gain fresh insights from other leaders.
- Customer Story Sharing: Build emotional connections with storytelling.
- Feedback Frenzy: Foster excellence with constructive feedback.
Memorable Quotes:
- “Encourage your staff to nominate their colleagues who consistently go above and beyond for customers. Highlight these shining stars in a monthly showcase, share their stories, and reward them with recognition and small prizes.”
- “Have your staff temporarily switch roles with colleagues from different departments. This activity gives them a broader perspective on the customer journey and fosters cross-functional collaboration.”
- “Set up a dedicated platform where staff can share memorable customer stories. Encourage them to provide details about the situation, how they handled it, and the positive outcome. This activity helps inspire others and reinforces best practices.”
- “Create a feedback wall where customers can leave comments, suggestions, and positive experiences. Have your staff regularly review and discuss the feedback, identifying common themes and implementing necessary improvements.”
