Diversity, Equity and Inclusion

Crystal Clear Essentials™: Diversity, Equity and Inclusion

This training kit is designed to increase team retention, customer loyalty, and measurable CX results — fast. Use it as a done-for-you workshop, team meeting module, or internal leadership training.

You’ll receive:

Editable Slide Deck
Facilitator Guide
Participant Workbook
Assessment or Quiz
Ice Breakers and Energizers
Access to INSIDE View Community

You’ll receive:

Editable Slide Deck
Facilitator Guide
Participant Workbook
Assessment or Quiz
Ice Breakers and Energizers
Access to INSIDE View Community

Can you relate to these pain points?

How do I gain the skills needed to become a professional trainer?

How do I create an engaging and compelling training experience?

Wouldn’t it be great if you could…

IGNITE leaders and align your organizational culture with the changing world

EXCITE employees and attract top talent through an exceptional culture

DELIGHT customers through every interaction on their journey

Diversity, Equity, and Inclusion Course Objectives:

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Define diversity, equity, and inclusion

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Explore the dimensions of diversity

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Recognize common social biases and discover ways to overcome microaggressions

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Determine effective communication strategies

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Identify the components of inclusive leadership

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Recognize ways to prioritize DEI in the workplace

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Identify workplace policies and best efforts to foster an inclusive culture

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Successfully encourage respect and belonging

OBJECTIVES

Course Modules

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.

Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.

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Module One: Getting Started

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Module Two: Introduction to Diversity, Equity, and Inclusion

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Module Three: Dimensions of Diversity (I)

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Module Four: Dimensions of Diversity (II)

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Module Five: Breaking Down Social Biases

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Module Six: Addressing Microaggressions

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Module Seven: Communication Strategies

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Module Eight: Inclusive Leadership

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Module Nine: Prioritizing DEI in the Workplace

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Module Ten: Workplace Culture and Policies

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Module Eleven: Encouraging Respect and Belonging

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Module Twelve: Wrapping Up

PRICING

Flexible Options to Suit Your Needs:

Single Kit

(DIY Access)

$197

Editable Slide Deck, Facilitator Guide, Participant Workbook, Assessment, Ice Breakers and Energizers, Access to INSIDE View Community. Perfect for managers & HR teams who want simple and ready-to-use training.

Get This Kit

Single Kit

(PRO Access)

$497

Everything in DIY + Live Coaching Support, Facilitator Tips, Training Checklist, Pre/Post Email Templates, 5 Follow Up Emails, Toolkit for Engagement, Downloadable Participant PDF.

Upgrade to PRO Access

*** For Crystal – Edit LIVE coaching support to follow up after they purchase—recorded coaching support was included in the purchase.

Training Built for Your Team

(On-Site or Online)

Want a certified trainer to customize and deliver this to your team?
Online or In-person Options Available → Starting at $3500 – $7500 USD

Book a Custom Training Call

Usage Rights: Internal use only. Editable + customizable to your company brand. Not for resale or redistribution.

TESTIMONIALS

What people are saying

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The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal’s energy is infectious, but she is also able to transmit that energy in her training.

Lianna Carlyle

Workforce Management and Compensation, Niagara Health System

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Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life. I highly recommend Crystal for her coaching, training and speaking engagements!