Crystal Clear Essentials™: Communication Strategies
This training kit is designed to increase team retention, customer loyalty, and measurable CX results — fast. Use it as a done-for-you workshop, team meeting module, or internal leadership training.
You’ll receive:
- Editable Slide Deck
- Facilitator Guide
- Participant Workbook
- Assessment or Quiz
- Ice Breakers and Energizers
- Access to INSIDE View Community
You’ll receive:
- Editable Slide Deck
- Facilitator Guide
- Participant Workbook
- Assessment or Quiz
- Ice Breakers and Energizers
- Access to INSIDE View Community
Can you relate to these pain points?
How do I build customer loyalty?
How do I enhance customer experience?
How do I create more innovative, effective, and longer-lasting Customer, community and donor experiences that will earn trust and loyalty for the long haul?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Communication Strategies Training Objectives:
Understand what communication is
Identify ways that communication can happen
Identify barriers to communication and how to overcome them
Develop their non-verbal and paraverbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively
Ask good questions
Use appreciative inquiry as a communication tool
Adeptly converse and network with others
Identify and mitigate precipitating factors
Establish common ground with others
Use “I” messages
OBJECTIVES
Course Modules
For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.
The Communication Strategies training will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
Module One: Getting Started
Module Two: The Big Picture
Module Three: Understanding Communication Barriers
Module Four: Paraverbal Communication Skills
Module Five: Non-Verbal Communication
Module Six: Speaking Like a STAR
Module Seven: Listening Skills
Module Eight: Asking Good Questions
Module Nine: Appreciative Inquiry
Module Ten: Mastering the Art of Conversation
Module Eleven: Advanced Communication Skills
Module Twelve: Wrapping Up
PRICING
Flexible Options to Suit Your Needs:
Single Kit
(DIY Access)- Editable Slide Deck, Facilitator Guide, Participant Workbook, Assessment, Ice Breakers and Energizers, Access to INSIDE View Community. Perfect for managers & HR teams who want simple and ready-to-use training.
Single Kit
(PRO Access)- Everything in DIY + Live Coaching Support, Facilitator Tips, Training Checklist, Pre/Post Email Templates, 5 Follow Up Emails, Toolkit for Engagement, Downloadable Participant PDF.
*** For Crystal – Edit LIVE coaching support to follow up after they purchase—recorded coaching support was included in the purchase.
Training Built for Your Team
(On-Site or Online)Want a certified trainer to customize and deliver this to your team?
Online or In-person Options Available → Starting at $3500 – $7500 USD
Usage Rights: Internal use only. Editable + customizable to your company brand. Not for resale or redistribution.
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Part of the Crystal Clear Essentials™ Training Series
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