2-Day Live Training
Train the Trainer
Can you relate to these pain points?
How do I gain the skills needed to become a professional trainer?
How do I create an engaging and compelling training experience?
Wouldn’t it be great if you could…
IGNITE leaders and align your organizational culture with the changing world
EXCITE employees and attract top talent through an exceptional culture
DELIGHT customers through every interaction on their journey
Join Train the Trainer!
Create and deliver engaging, compelling workshops that will encourage trainees to come back for more
Improve on skills such as facilitating, needs analyses, understanding participant's motivations, and managing tough topics
Elevate your customer journey - 86% of buyers are willing to pay more for a great experience
Ready to get learning?
Register for the course now!
Course Details
Time Commitment
- 2-day live training
Course Format
- Virtual
- In-person
Who is this course for?
- Small business (up to 12 people)
- Large organization (13-100 people)
OBJECTIVES
Course Modules
Participants will receive a Certificate of Course Completion with an expert understanding of critical moments of truth that impact your business and the customer experience.
Module 1:The Role of a Trainer
Module 2: Adult Learners
Module 3: Elements of Training
Module 4: Presentation Principles
Module 5: Environment and Equipment
Module 6: Develop, Design, Deliver, Details
Module 7: Facilitation Best Practices
Module 8: Enhancing Group Engagement
Module 9: Managing Group Dysfunction
Module 10: Program Organizing & Planning
Module 11: Wrapping Up
TESTIMONIALS
What people are saying
The two words that are top of mind when describing Crystal are engaging and motivational. Not only is Crystal’s energy is infectious, but she is also able to transmit that energy in her workshops.
Lianna Carlyle
Workforce Management and Compensation, Niagara Health System
Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life. I highly recommend Crystal for her coaching, training and speaking engagements!
Marisa Brown
Career Curriculum Specialist, Brock University
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Interested in learning more?
Book a discovery call
RESOURCES
Check out our free resources
Want to explore more courses?
Crystal Clear Leadership™
The Signature System Trusted by Forward-Thinking Organizations Ready to Build Cultures That Scale, Inspire, and Deliver Results.
Customer Service Excellence
We help fast-growing businesses 3 times their capacity in just 12 months. Focus your team and efficiently solve customer challenges, attract the right employees, and retain customers’ long-term loyalty.
Customer Journey Mapping
Gain an expert understanding of critical moments that impact your business and customer experience. Maximize retention, referrals, and reviews.
Don’t know where to start? Contact us!
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
How much does it cost, and do you offer payment options?
Beyond the Map™ Training Experience (Level 1) is $3,497 USD per participant + tax. That includes custom session design, a pre-session review of your project materials, a live full-day virtual facilitation, guided mapping of one
active project, a post-session insight summary report, one 60-minute follow-up working session, and a certificate of completion for each participant. Payment plans may be available — contact us for details.
Is this an accredited certification?
Beyond the Map™ is a certificate-of-completion training experience — CXPA-aligned in its principles and grounded in The INSIDE View's proven methodology. It isn't a third-party accredited certification exam; it's a hands-on, applied experience where you walk away with a real project outcome, not just a credential.
What do I get when I register?
- 1 full day of live, interactive training
- A certificate of completion
- A post-session insight summary report
- One 60-minute follow-up working session
- A completed journey map of your own active project
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.