ELEVATE™: A Strategic Plan for Extraordinary Experiences
Offering Strategic Planning Services in Ontario, Niagara Region, Greater Toronto Area, Buffalo, New York, Pennsylvania, Ohio, Michigan, and Beyond.
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
STRATEGIC PLANNING
Looking for a Strategic Planner in Ontario, the GTA, or Across the Globe…You’ve come to the right place!
The INSIDE View’s ELEVATE™ Framework is a strategic planning approach built to drive Customer Experience (CX), Employee Engagement (EX), and Diversity, Equity, and Inclusion (DEI). Whether you’re in the Niagara Region, Toronto, Buffalo, or anywhere in the Great Lakes area, our services are designed to transform your business with future-ready strategies.
If you’re based in Ontario, the Greater Toronto Area, Buffalo, or nearby states like Pennsylvania, Ohio, or Michigan, and you need a proven, effective approach to strategic planning, ELEVATE™ is tailored to deliver results.
Want to get started?
📥 Get the Free Future-Proof Business Playbook
Strategic Planning for Today’s Businesses
For organizations across Ontario, Niagara, the GTA, and the Great Lakes region, strategic planning that integrates diversity, adaptability, and a customer-first approach is essential. Studies show that companies prioritizing diversity and a strategic focus on experience are seeing major benefits:
- 67% of job seekers consider diversity essential when evaluating job offers.
- Companies with diverse leadership report 45% more growth in market share.
ELEVATE™ provides a future-focused approach to strategic planning that is designed for the realities of today’s market.
Want to get started?
📥 Download the Free Strategic Planning Roadmap
Why Choose The INSIDE View?
Led by Crystal D’Cunha, The INSIDE View brings real-world insights and a commitment to sustainable success. Headquartered in Niagara, Ontario, we serve clients throughout Ontario, the GTA, and the Great Lakes region, offering both in-person and virtual solutions to meet your needs.
Our Approach is Ideal for Companies Ready to:
- Attract and retain diverse talent
- Drive customer loyalty with enhanced experiences
- Align employee engagement with business goals
- Build a sustainable, adaptable growth strategy
The ELEVATE™ Framework: Five Phases to Drive Success
Phase 1: Discovery and Assessment
E – Engage with Purpose
We begin by engaging purposefully through Voice of Customer (VoC) and Voice of Employee (VoE) insights. This foundational step reveals what matters most to your stakeholders, aligning your team around a vision for growth that reflects your mission.
Phase 2: Listen and Value Diverse Perspectives
L – Listen Actively
Strategic planning starts with listening. Using real-time feedback, we uncover the needs, challenges, and goals of your customers and employees to build a strategy that is relevant and inclusive.
E – Empower Your Team
Our Inclusive Strategy Workshop fosters a culture where every voice is valued. Through Journey Mapping, we empower your team to contribute to enhanced customer and employee experiences.
V – Value Individual Contributions
Recognizing each team member’s strengths builds a culture of respect and inclusion, creating alignment with your organization’s goals and strengthening engagement.
Phase 3: Align Actions with Values
A – Align Actions with Values
We translate insights into clear, measurable KPIs, ensuring that all actions align with the core values of your organization. This alignment provides a measurable path to success that resonates across all levels of your team.
Phase 4: Transform Through Training
T – Transform Through Training
Continuous improvement requires the right tools. Our custom training options equip teams with the skills and adaptability they need to execute strategies effectively in today’s evolving markets.
Phase 5: Elevate the Experience with Coaching Support
E – Elevate the Experience
The final step is to continuously elevate your customer and employee experiences. Through optional coaching sessions, we support your team’s growth and alignment, helping sustain progress long after the strategic plan is in place.
Why ELEVATE™ Stands Out for Businesses Across Ontario and Beyond
ELEVATE™ isn’t your standard strategic plan. It’s a comprehensive roadmap that combines VoC and VoE feedback, Journey Mapping, and strategic coaching options to deliver sustainable growth. This process ensures every part of your strategy is designed for real-world success, helping you build a culture of adaptability and alignment.
Why ELEVATE™ Stands Out for Businesses Across Ontario and Beyond
ELEVATE™ isn’t your standard strategic plan. It’s a comprehensive roadmap that combines VoC and VoE feedback, Journey Mapping, and strategic coaching options to deliver sustainable growth. This process ensures every part of your strategy is designed for real-world success, helping you build a culture of adaptability and alignment.
ELEVATE™
What You’ll Achieve with ELEVATE™
ELEVATE™ delivers a detailed strategic plan designed to foster real transformation within your organization, supported by tools to ensure effective execution. Execution is ultimately up to you, but ELEVATE™ sets the foundation for measurable improvements across your organization.
Key Outcomes of ELEVATE™
We map the journey of both your customers and employees to identify key touchpoints, pain points, and opportunities for improvement.
- Purpose-Driven Strategy that aligns with your mission and values
- Customer and Employee Journey Maps that highlight key touchpoints for engagement
- Clear, Actionable Goals with measurable KPIs
- A Culture of Inclusion and Empowerment that attracts and retains talent
- CX and EX Transformation Roadmap for customer and employee loyalty
- Optional Training and Coaching Support for empowering your team
Want to get started?
📥 Download the Free Strategic Planning Roadmap
Ready to ELEVATE Your Business? Book a Free Discovery Call Today
If you’re looking to enhance customer loyalty, attract top talent, or build a strategy for sustainable growth, ELEVATE™ is here to help. Book your free call today and explore how we can build a strategic plan tailored to your needs.
Ready to ELEVATE Your Business? Book a Free Discovery Call Today
If you’re looking to enhance customer loyalty, attract top talent, or build a strategy for sustainable growth, ELEVATE™ is here to help. Book your free call today and explore how we can build a strategic plan tailored to your needs.
TESTIMONIALS
What People Are Saying
The INSIDE View’s ELEVATE™ framework transformed our strategy and led to a 20% increase in employee engagement and 15% growth in customer retention within six months. Crystal’s approach made all the difference.
Sarah P.
Operations Manager
The ELEVATE™ Framework provided us with a clear, actionable plan that cut turnover by 30% and strengthened our culture of inclusion and engagement.
Tom M.
HR Director
Let’s Build Your Path to Extraordinary Experiences
Based in Niagara, The INSIDE View provides strategic planning across Canada and the USA, including Ontario, the Greater Toronto Area, Buffalo, Pennsylvania, Ohio, Michigan, and across the globe.. From refining strategies to future-proofing organizations, we’re here to help.
Book your free call now, and let’s start your journey to extraordinary experiences.
Let’s Build Your Path to Extraordinary Experiences
Based in Niagara, The INSIDE View provides strategic planning across Canada and the USA, including Ontario, the Greater Toronto Area, Buffalo, Pennsylvania, Ohio, Michigan, and across the globe.. From refining strategies to future-proofing organizations, we’re here to help.
Book your free call now, and let’s start your journey to extraordinary experiences.
PODCAST
LEADERS LISTEN UP
Listen now on
Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it’s time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) [email protected]
PODCAST
LEADERS LISTEN UP
Leaders Listen Up hosts inspiring conversations that ignite business leaders, so they can excite their employees and together delight their customers! Leaders get an INSIDE view on employee experience and how to cultivate a culture of success within their business. By equipping leaders with new tools, and creative techniques they are able to design epic customer and employee experiences; allowing them to drive loyalty, retention, sales and deliver award winning service in any size business! Business leaders know customer and employee experience matters but struggle with understanding and implementing customer journey best practices and feel frustrated that their countless hours of hard work isn’t resulting in high customer satisfaction, retention, and loyalty. When that happens, it’s time to take a deep look at how we lead, and how we cultivate a culture of success with raving fans from the inside out! Customer Experience design challenges often stem from internal hiccups with leadership and staff training and development, as well as communication barrier, and understanding the tactical steps to take to be an industry leader so they can conquer the competition and be customer obsessed at every level of your organization! That’s why award-winning customer experience expert, International Keynote speaker, experience design thought leader, and life-long learner Crystal D’Cunha and her global network of friends and colleagues in business will share over 3 decades of insights and interviews to inspire business transformation. It’s time to ignite leadership and watch the employee experience transformation, excite employees to nurture “the effortless experience,” and delight with the ultimate customer experience. Get in touch: (289) 969-VIEW(8439) [email protected]