X-Factor = EXTRA: Engineering Xperiences Takes Real Action
Can you relate to these pain points?
How can I help my team consistently exceed customer expectations?
How can I increase customer satisfaction rates?
How can I keep up with changing customer expectations?
80% of CEOs believe they deliver an outstanding experience, yet only 8% of their customers agree.
Globally 96% of customers confirm that the service they receive dictates their willingness to stay loyal to the brand. Keeping customers loyal takes a little bit EXTRA!
Using the EXTRA method, front line teams and leaders can create, practice, and cultivate service at the highest standards. It allows you to take action and see opportunities that you and the customer didn’t even realize existed!
Session Details
Types of Delivery
- Keynote
- Breakout Sessions
- Lunch and Learn
- Full Day Workshop
Speaker Format
- Virtual
- In-person
Who should attend?
- Business owners
- Human resources
- Leadership teams
- Organizations looking to craft a customer loyalty program
- Sales professionals
OBJECTIVES
Audiences Will Learn…
The EXTRA method will teach leaders how to go above and beyond for the customer and the organization.
What is takes to create a benchmark of service excellence and why it’s important
How to implement the EXTRA method in your organization
The impact both internal and external service can have on your profitability
What KPIs are important and which are not!
Crystal D’Cunha will help you:
IGNITE leaders and align your organizational culture with the changing world.
EXCITE employees and attract top talent through an exceptional culture.
DELIGHT customers through every interaction on their journey.
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
TESTIMONIALS
What people are saying
Crystal came to speak at The Burlington Networking Group (BNG) this March on how to WIN and KEEP customers through Employee & Customer Experience. She gave us a taste of her vast knowledge on this topic and provided additional tools and resources to ignite us to be better leaders and provide positive customer experiences.
Salma Burney
Operations & Team Support, Guelph Royals
Crystal for taking the time to custom tailor the training workshop to the specific needs of our company. The customized presentation coupled with your enthusiasm and passion for great customer experience is infectious and provided an amazing experience for our management team. We look forward to a successful partnership.
Corey Sparkman
HOCO “Fun by the Falls”
Interested in learning more?
Book a discovery call
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Frequently Asked Questions
I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?
Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.
Where can I learn more about Crystal?
Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!
Can speaking engagements be customized to meet my organization's unique needs?
Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.