CX Mastery: Service Excellence 360™
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Dates: October 23 & 24, 2025 (Live Virtual or In-Person)
Price: $3,997 USD per participant
Duration: 2 Full Training Days (Virtual or In-Person)
Who It’s For:
Senior leaders, CXOs, people managers & cross-functional department heads
Organizations ready to turn customer service into a competitive advantage
Teams who’ve mastered the basics and are ready to scale with confidence
Ready to Build a Culture of CX Mastery That’s Impossible to Ignore?
Only 1 in 26 customers will complain—the rest just leave. (ThinkJar)
If you’re leading a team, department, or brand and still relying on outdated scripts and reactionary service models, you’re not just behind—you’re bleeding retention, reputation, and revenue.
CX Mastery: Service Excellence 360™ is the highest tier of our signature customer service training series. This is where elite service meets emotional intelligence, automation meets human connection, and your frontline becomes your bottom-line advantage.
AS SEEN ON
A Different kind of training by a Different Kind Of Trainer!
- Rooted in CX, EX, and DEI principles for sustainable success
- Infused with teachings from Disney, Ritz-Carlton, Google & Four Seasons
- Designed by a woman of colour—with deep insight into what today’s diverse customers value most
- Includes Fascination Advantage® personal report for every participant
- Includes 6-month follow-up support, on-demand videos, and 12-month free membership
Key Outcomes:
Strategic CX thinking to design signature customer journeys
Clear alignment between your service strategy and business goals
Systems to capture and act on customer feedback in real-time
Data-informed service improvements and innovation initiatives
Leadership-level CX confidence to drive culture and loyalty
A blueprint for turning every team member into a brand ambassador
CX Mastery
Service Excellence 360™
1. Culture as Your CX Strategy
- Why 89% of companies compete on experience (Gartner)
- Turning service into your most consistent differentiator
- Aligning people, processes, and purpose around CX
You’ll walk away with:
- A Culture Compass™ to measure where your org stands
- Tools to build CX-aligned rituals, systems, and KPIs
- Language to drive CX ownership across departments
2. Transformational Leadership in CX
- Coaching vs managing: What real CX leadership looks like
- Holding space and accountability at the same time
- Psychological safety as your CX foundation
You’ll walk away with:
- Real coaching scripts for feedback & accountability
- Leadership rituals for service excellence
- Frameworks to model empathy from the top
3. Building Loyalty Through Service Rituals
- 86% of customers say personalization influences loyalty (Accenture)
- Designing WOW into your everyday workflows
- Creating memorable touchpoints that build advocacy
You’ll walk away with:
- Your own team’s “Service Signature”
- Ritual-building playbook
- Tools for daily consistency
4. Designing Proactive Service Systems
- From fire-fighting to future-proofing
- Using Voice of Customer data to eliminate service friction
- Incorporating automation that enhances human service
You’ll walk away with:
- Automation tools checklist
- CX process map audit
- Templates for proactive service communication
5. Human-Centered Tech + AI for CX
- Tools that support—not replace—human touch
- Ethics and inclusion in service technology
- AI for frontline speed, personalization, and insight
You’ll walk away with:
- A tech audit guide
- AI-powered service script examples
- Ethical AI checklist
6. Data-Led Service Decisions
- What KPIs actually matter in CX
- Reading customer sentiment like a pro
- Tying service impact to ROI and retention
You’ll walk away with:
- Service KPI dashboard template
- Data-to-action playbook
- Cross-functional collaboration guide
7. The Fascination Factor: Advanced Team Dynamics
- Includes 16-page Fascination Advantage® Assessment
- Understand how your team influences, connects, and leads
- Build psychological safety and team synergy
You’ll walk away with:
- Individual + team advantage maps
- “Double trouble” zones to avoid burnout
- A new lens to lead based on strengths, not sameness
8. Final Challenge & Certification
- Live customer journey mapping challenge
- Knowledge test + implementation strategy
- Official Certificate awarded to successful participants
What’s Included
Digital Workbook + Culture Compass™ Toolkit + Team Coaching Templates (Value: $997)
Practical tools + plug-and-play templates.
2 Full Training Days (Virtual or In-Person)
(Value: $3,997)
Interactive, experiential learning with real-world examples.
12-Month Access to On-Demand Customer Service Videos + Tools (Value: $1,997)
Keep the learning alive and scalable.
Fascination Advantage® Assessment + 16-Page Report (Value: $497)
Gain deep self-awareness to influence, lead, and build better teams.
Pre-Training + Post-Training Engagement Plan
(Value: $597)
Ensure the learning sticks—and the momentum builds.
Industry-Recognized Certificate of Completion
(Value: PRICELESS)
FREE 12-Month Membership Access to Our Leadership Community (Value: $1,997)
Includes private access to exclusive monthly coaching, bonus resources, and peer mentorship.
Total Value: $10,000+ USD
Your Investment: $3,997 USD
Save over $5,000—and gain a toolkit your team can use for life.
Payment plans and group rates available. Ontario-based organizations may qualify for grant funding. Contact us for details.
TESTIMONIALS
What People Are Saying
This was next-level training. Our team learned how to connect with customers—not just serve them.
Melissa Grant
CX Supervisor
It should be called Service Transformation! My team feels more confident and connected than ever.
Aliyah Foster
Branch Director
Interested in learning more?
Book a discovery call
Frequently Asked Questions
Is this training only for senior leaders?
Not at all! While it’s ideal for experienced professionals, rising leaders and team leads with customer-facing roles will benefit greatly.
What’s the difference between this and CX Fluency?
CX Mastery is a strategic deep dive—focused on culture, leadership, and systems—not just frontline execution.
How is this different from other customer service courses?
It’s not just better—it’s different. We integrate DEI, emotional intelligence, and real-world, TODAY service trends. You’ll also get follow-up support and peer access no one else offers.
What if I can’t attend both days live?
You’ll receive access to recorded sessions and video modules to catch up or review anytime.
Do you offer private team sessions?
Absolutely! We offer this as a custom corporate training. Contact us for a quote and availability.