Customer
Experience (CX) by default or design
Can you relate to these pain points?
How can I adapt to the constant changes in today’s business world?
How can I be agile, while keeping my main organizational goals top of mind?
How can I find and retain top talent?
The best Customer and Employee experiences happen by design, not default! Just look at organizations like Disney and their deliberate actions to provide memorable experiences to employees and guests.
Reports show that 85% of employees are not engaged in the workplace. This can lead to high turnover and hurts profits.
A motivated team is a high performing team! A carefully designed CX blueprint gives your team the roadmap to success.
Session Details
Types of Delivery
- Keynote
- Breakout Sessions
- Lunch and Learn
- Full Day Workshop
Speaker Format
- Virtual
- In-person
Who should attend?
- CX professionals
- Directors, business owners, & senior-level managers, HR, sales, & marketing professionals
OBJECTIVES
Audiences Will Learn…
We teach leaders how to increase employee engagement and retention by 86% in 6 months by cultivating a culture of success from the inside out.
How improved EX leads to a stronger Customer Experience (CX), improved sales and profitability
A Customer Experience (CX) blueprint they can implement right away
How to gather Voice of customer and Voice of employee data to drive business decisions,
Ways to motivate and publicly recognize your team that don’t cost an arm and a leg!
Crystal D’Cunha will help you:
IGNITE leaders and align your organizational culture with the changing world.
EXCITE employees and attract top talent through an exceptional culture.
DELIGHT customers through every interaction on their journey.
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
TESTIMONIALS
What people are saying
Crystal was the keynote speaker at Niagara College’s NCTakeOff’s annual pitch competition! She was amazing and brought so many practical tips and tricks to emerging student entrepreneurs. I couldn’t stop taking notes throughout her talk and I’m looking forward to applying them as I continue on in my career. If you’re looking for a keynote speaker for your event I cannot recommend Crystal enough!
Madi Fuller
Manager at Niagara College’s NCTakeOff
Crystal is a dynamic speaker that can engage any audience. Crystal has shared her expertise in journey mapping and the customer experience to our international graduate students for several years now – she is a “must have” on our speaker list! Our students have been fortunate to have a sought out thought leader in sales/customer experience in our classroom to bring learning to life.
Marisa Brown Career
Career Curriculum Specialist at Brock University
Interested in learning more?
Book a discovery call
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Frequently Asked Questions
I’m interested in having Crystal speak at my organization. Where can I find a proposal package to show my executive leadership team?
Download our speaker’s package and share it with your decision-making team members. We also offer consultation calls, where we meet with your executive team to create a proposal plan specifically for your team.
Where can I learn more about Crystal?
Download Crystal’s bio and share it with your decision-making team members. Book a free consultation to experience Crystal’s magic!
Can speaking engagements be customized to meet my organization's unique needs?
Yes, we can customize speaking engagements for your unique group or event. Bring this up during your consultation call, and we can discuss which speaking topics you would like covered during your session.