Module 6
Sales & Service Mastery
Understand the emotional connection
between buyers and their decision-making
process to carefully and effectively craft
your own sales process.
Key Outcomes
Receive a sales and service plan to start increasing your SALES the same day!
Learn techniques to fill their pipeline with leads that can afford your service
Receive a certificate of course completion
Module Details
Types of Delivery
- Workbooks
- Templates
- PDFs
- Other resources
Module Format
- Virtual
Who should attend?
- Company executives
- Company directors
- Sales managers
Module Outline
In this course, you will learn techniques and best practices from world leaders that will make your Vision Vitals a part of your daily practice.
Module 1: The Foundation
LXE Competency: Customer Experience Strategy
Module 2: Helping is the New Selling
Using human needs to understand your customers
Module 3: The Power of Fascination
The power of fascination – help your sales and service team to be the best they can be
Module 4: Sales & Practice
How working in silos is kryptonite for a customer-centric culture
Module 5: Tools in your Toolbox
Omni-channel communication strategies
Module 6: With Great Service comes Great Sales
Key outcomes you can achieve through a powerful commitment to Sales & Service Mastery
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Don’t know where to start? Contact us!
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
How much does it cost, and do you offer payment options?
Beyond the Map™ Training Experience (Level 1) is $3,497 USD per participant + tax. That includes custom session design, a pre-session review of your project materials, a live full-day virtual facilitation, guided mapping of one
active project, a post-session insight summary report, one 60-minute follow-up working session, and a certificate of completion for each participant. Payment plans may be available — contact us for details.
Is this an accredited certification?
Beyond the Map™ is a certificate-of-completion training experience — CXPA-aligned in its principles and grounded in The INSIDE View's proven methodology. It isn't a third-party accredited certification exam; it's a hands-on, applied experience where you walk away with a real project outcome, not just a credential.
What do I get when I register?
- 1 full day of live, interactive training
- A certificate of completion
- A post-session insight summary report
- One 60-minute follow-up working session
- A completed journey map of your own active project
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.