Module 3
Vision Vitals
Uncover the essential elements that
contribute to cultivating a culture of
success from not only the top-down,
but also from the inside-out.
Key Outcomes
Understand what a successful company culture looks like, and learn how to measure the level of employee engagement
Learn how to identify human behaviours that are affecting the culture and how to take action accordingly
Receive a certificate of course completion
Module Details
Types of Delivery
- Workbooks
- Templates
- PDFs
- Other resources
Module Format
- Virtual
Who should attend?
- Company executives
- Company directors
- Sales managers
Module Outline
In this course, you will learn techniques and best practices from world leaders that will make your Culture Connection a part of your daily practice.
Module 1: The Foundation
Introduction to Leading and Putting the Focus on your Culture Connection
Module 2: Culture Criteria
Measuring your organizational culture and connecting it directly to KPI’s
Module 3: Crafting Culture
How to pivot and transform your culture
Module 4: Culture Communication
How to create a communicative culture within your organization
Module 5: Action Outcomes
Using self-management tools to engage your entire organization in cultural success
Module 6: LXE Commitments
How to navigate roadblocks on the path to designing your culture
Start Your Journey With Us!
Are you ready to elevate yourself and your business? Get in touch!
Don’t know where to start? Contact us!
Frequently Asked Questions
What exactly is Customer Journey Mapping, and why does it matter for my business?
Customer Journey Mapping is a proven framework that helps you understand and improve every touchpoint your customers experience with your brand. It uncovers hidden opportunities for loyalty, referrals, upsells, and retention — the things that drive real growth.
How much does it cost, and do you offer payment options?
Beyond the Map™ Training Experience (Level 1) is $3,497 USD per participant + tax. That includes custom session design, a pre-session review of your project materials, a live full-day virtual facilitation, guided mapping of one
active project, a post-session insight summary report, one 60-minute follow-up working session, and a certificate of completion for each participant. Payment plans may be available — contact us for details.
Is this an accredited certification?
Beyond the Map™ is a certificate-of-completion training experience — CXPA-aligned in its principles and grounded in The INSIDE View's proven methodology. It isn't a third-party accredited certification exam; it's a hands-on, applied experience where you walk away with a real project outcome, not just a credential.
What do I get when I register?
- 1 full day of live, interactive training
- A certificate of completion
- A post-session insight summary report
- One 60-minute follow-up working session
- A completed journey map of your own active project
Who is this certification for?
This program is designed for business leaders, customer experience professionals, HR leaders, marketing and sales teams, and entrepreneurs who want to transform the way they lead, serve, and grow. Whether you’re in e-commerce, retail, healthcare, finance, home building o trades — if customers matter to your business, this is for you.
Do I need prior CX/EX experience?
No prior experience is required. We’ll give you the tools, templates, and coaching you need to succeed. Beginners will learn the foundations, and seasoned professionals will take their skills to the next level.
Will the sessions be recorded?
Yes! While we encourage live participation for the best learning and networking, you’ll also receive access to recordings and materials to revisit whenever you need.
What if I can’t attend live?
We certainly encourage LIVE Participation as much of the content is doing and that requires group work and discussion, However, if you are unable to attend, you’ll still receive recordings and assessments along with materials, and certificate of completion once assessments have been completed, Plus, you’ll be part of the private community where you can engage, ask questions, and learn from others.
How interactive is the training?
This is not a boring lecture. You’ll work through live exercises, map real-world journeys, and get personalized feedback. You’ll walk away with a practical map you can use immediately in your organization.
What’s the ROI of this program?
According to PwC, 86% of customers are willing to pay more for great experiences — yet most businesses don’t know what their current experience even is. This certification helps you identify and design experiences that boost loyalty, referrals, and revenue. Many participants see a return within a few weeks or months.