LEADERS LISTEN UP PODCAST

What’s the difference between coexisting and truly understanding each other? Transition your team from just showing up to do the job to respecting each other and developing the leader within. Now that you’ve got the J.O.Y methodology under your belt to turn clashing team members into collaborative team members, it’s time to level up to empathy and understanding. Sometimes, we think we’re...

Leaders, are you tired of the constant battle of egos and misunderstandings? Is there tension in your team and the employee experience? Does this sort of conflict sound familiar? Maybe you’re avoiding conversations by saying, “Let’s just finish this first, and then maybe I’ll bring it up,” or “You go do what you have to, and then we’ll talk about it then…” What if I told you that addressing the...

Leaders, do you feel like you’re always busy but never really moving forward? Do you wonder how you’re supposed to improve customer experience challenges? Are you a manager who wants to lead with confidence, but it’s hard to? Maybe you’re stuck in the daily grind, thinking… “I need to hire someone to help me. There’s so much to do, but I can’t do it. I’m exhausted from this growing to-do list.”...

There is a leadership crisis happening right now that not even the best leadership programs can fix alone. With high stressors negatively impacting relationships, sleep, and overall well-being… It’s no wonder it’s becoming increasingly difficult to retain customers and employees. Maybe you’re thinking of throwing in the towel, too? Your feelings are valid, and you’re not alone, my friend. This...

Leaders, do you want to see a decrease in absenteeism and an increase in productivity? In this episode, I’m delving deep into building a magnetic work culture with leadership and talent development in mind so that you can retain your top talent and attract your industry's best and brightest. The INSIDE View’s signature Leadership Training Program dives into 7 leadership principles, and one of...

As leaders, we know that exceptional customer service is the heart and soul of any successful business. So, we've put together a list of seven interactive activities that you can use to educate your customer-facing staff and take your customer service game to the next level!In this episode of the podcast, we talk about: Service Superstar Showcase: Learn from top-performing team members. Customer...