Ignite Leaders
Excite Employees
Delight Customers
COURSES
Our Unique Offerings
How do I improve employee engagement?
In-person and virtual
Look no further, whether you’re looking for a Keynote Speaker, an Event Emcee, a Podcast Guest, Live on IGTV, Online Conference Participant, or Summit Speaker, Crystal has done it all!
How do I make the right investments for my team?
In-person and virtual
What happens if you invest in your team and they leave? What happens if you don’t and they stay? What happens if you invest in Customer Experience and you don’t succeed? Let’s get on the right track together!
How do I implement customer experience principles?
In-person and virtual
With design thinking, emotional intelligence, strategic planning, and our 7 steps to CX Excellence, you will craft and curate an experience that is meaningful, and memorable for every customer every time!
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Shaping the Leadership Landscape
Award-winning executive and globally acclaimed speaker
Why The INSIDE View?
Together we will design epic customer experiences and achieve maximum profitability.
Interested in working together? Our specialties are:
Human behavior
Leadership development
21st Century Innovation
Customer experience
Customer-centric culture
Strategic customer experience design
Achieve record-breaking success in customer satisfaction, retention loyalty, productivity, and profitability!
Our programs are designed to create engaging, spirited, and ensure results
Drive transformation in your company!
Personalized hands-on approach
Customize for your business needs
We craft unique experiences in everything we do!
Interested in learning more?
Book a discovery call
STATISTICS
Did You Know?
$4.7 Trillion in Sales at risk due to Bad Customer Experience
- $1.7 Trillion stop spending
- $3 Trillion Cut back
According to Forbes, Customer-centric companies are 60% more profitable than companies that don’t focus on customers.
According to Forbes, 84% of companies that work to improve their customer experience report an increase in their revenue. Yet, many CEOs prioritize the urgent over the important, failing to understand the strategic importance of Customer Experience.
Did you know that 95% of small businesses do NOT meet their financial goals?
Consumers with a 5-star experience are:
- 3.5X more likely to re-purchase than those with a 1-2 stare experience.
- 3.5X more likely to recommend a company than those with a 1-2 star experience.
- Â 4.2X more likely to trust a company than those with a 1-2 star experience.
80% of CEOs believe they deliver an outstanding Customer Experience only 8% of their customers agree
Research suggests that 77% of small business owners were confident about executing their strategy, yet only 5% achieved their goals last year.
Learn How Leaders Attract
Top Talent In Today’s Business World
