User experience fundamentals
Moments of truth & Voice of Customer data
- Customer journey
- Key performance indicators & return of organizational investment
- Customer retention, referral, and reviews
- Design thinking
- Emotional intelligence
- Strategic sales science
Justify Your INSIDE View Course Selection
For your convenience, we’ve provided justification for why this course adds value, in hopes that it will get your employer just as excited as you are about attending.
Give this some thought…
What happens if you invest in your team and they leave? What happens if you don’t and they stay?